topic Re: i7-8750H problem in Mobile and Desktop Processors

i7-8750H problem

windows_guru — Tue, 27 Aug 2024 01:00:01 GMT

My Dell XPS 9570 has an i7-8750H CPU and with the turbo boost on it fails to boot windows properly. Disabling it in the UEFI/BIOS and the machine runs fine.

So it seems that the turbo boost is too aggressive and it causes Windows to crash

No way to adjust the CPU to stay in a better stable zone

Re:i7-8750H problem

DhannielM_Intel — Fri, 29 Nov 2024 00:54:52 GMT

Hi windows_guru,

Thank you for posting in the community. To further investigate this, I would like to ask a few questions about your current situation. Please be informed that based on your processor, your system is a laptop. Therefore, I can only offer general troubleshooting. If the issue persists, it is best to contact the laptop manufacturer for further assistance.

Please answer the following questions:

Can you tell me the exact model of your laptop?
Besides disabling the turbo boost on your system, what other troubleshooting steps have you taken?
Have you updated your laptop BIOS to the latest version?
Have you contacted your laptop manufacturer about this issue?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:i7-8750H problem

DhannielM_Intel — Thu, 05 Dec 2024 07:13:08 GMT

Hi windows_guru,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:i7-8750H problem

windows_guru — Sun, 08 Dec 2024 04:37:37 GMT

I discovered the problem was M.2 SSD related as new SSD logic was procured for testing and it was found to resolve the issue.

WDC updates the firmware for the SN580 2TB I own and now it works properly.

Re:i7-8750H problem

DhannielM_Intel — Mon, 09 Dec 2024 07:36:16 GMT

Hi windows_guru,

Thanks for sharing this to me, and I am glad that your laptop is working fine now, would it be alright if close this inquiry?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Re:i7-8750H problem

windows_guru — Mon, 09 Dec 2024 16:08:55 GMT

I have tested several makes and models of SSD and it is eye opening as to which ones work with Windows 11 24H2 or not.

I suggest if a Skylake or better machine is not working adequately look to the SSD

I only use Coffee Lake or better myself as I divested of older machines in favor of machines with M.2 SSD slots

Re: Re:i7-8750H problem

AlHill — Mon, 09 Dec 2024 16:33:28 GMT

I have 20 machines running a wide variety of m2 sata and nvme, 2.5" sata, and msata drives, of which 19 machines are on W11 24h2, on a wide range of processors, and all are working perfectly.

Just saying.

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

Re: i7-8750H problem

windows_guru — Mon, 09 Dec 2024 17:38:20 GMT

I have a SATA SSD installed in my Lenovo P52 which also has the i7-8759H processor and it also was having issue. This machine has dual M.2 slots so I can test a wide range of storage on it.

The machine also has dual M.2 installed so I can test both for boot etc. The SATA is seen as drive 0 in the UEFI so this enumerated like older machines.