topic Re:Intel DSA Does Not Find Intel Smart Sound OED in Mobile and Desktop Processors

Intel DSA Does Not Find Intel Smart Sound OED

DigitalGoddess — Mon, 30 Sep 2024 04:58:19 GMT

It only sees the sound drivers from RealTek but the Intel Smart Sound OED seems to be problematic. It errors and shortly after that my laptop has a BSOD.

I have an Acer Nitro

The error message in the Windows logs is "Initialize OED driver. No access to bus interface, STATUS = The size of the buffer is invalid for the specified operation.."

In the device manager the error message says "

This device cannot start. (Code 10)

The driver was not loaded because it failed its initialization call"

I've tried to update the driver but I can't seem to find one and DSA doesn't even see it as an intel device

Re:Intel DSA Does Not Find Intel Smart Sound OED

DhannielM_Intel — Fri, 13 Dec 2024 05:56:58 GMT

Hi DigitalGoddess,

Thank you for posting in the community! If your issue is related to Intel Smart Sound Technology, I want to set the correct expectation that you may need to get the driver for this technology from your laptop manufacturer. Since you are using an Acer Nitro laptop, I highly recommend contacting Acer for further support on this matter. As we only have limited support for this issue that you are encountering.

Let me know if you have other inquiries that I can assist you with.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Intel DSA Does Not Find Intel Smart Sound OED

DhannielM_Intel — Thu, 19 Dec 2024 03:56:04 GMT

Hi DigitalGoddess,

Please let me know if you have had the chance to review the information I provided in my previous reply. Additionally, if you need any clarification on the matter, please feel free to ask.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:Intel DSA Does Not Find Intel Smart Sound OED

DhannielM_Intel — Tue, 24 Dec 2024 01:36:52 GMT

Hi DigitalGoddess,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician