topic Intel XTU installation error (2738) on win1124H2 in Mobile and Desktop Processors

Intel XTU installation error (2738) on win1124H2

TommyVice — Fri, 13 Dec 2024 06:52:03 GMT

After fresh install of win11 24H2 I encountered the 2738 error which never occurred on previous versions of win11 or 10 on the same machine.

The XTU version is 6.5.2.40 but trying to install the latest(10) bring the exact same error.

Manual install of Microsoft Visual C++ Redistributable did not helped.

Running installation as administrator and in capability mode did not helped as well.

Are some components just missing or 24H2 is completely broken?

Re:Intel XTU installation error (2738) on win1124H2

RandyT_Intel — Wed, 18 Dec 2024 02:34:26 GMT

Hello TommyVice,

Can you try Install Older Version: Sometimes, older versions of Intel XTU might work better with certain system configurations. Try downloading and installing an earlier version of Intel XTU for isolation purposes and let me know if you still getting same error message and try also to use Compatibility Troubleshooter: Right-click on the Intel XTU installer, select Properties, go to the Compatibility tab, and run the Compatibility Troubleshooter. This can help identify and apply settings that might resolve the issue.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Re:Intel XTU installation error (2738) on win1124H2

TommyVice — Wed, 18 Dec 2024 11:52:42 GMT

6.5.2.40 is already pretty old and time tested version that worked well on win 10 an win 11 before H2 update on the same machine.

Compatibility mode did nothing.

I got another fatal error in the end of the installation (screenshot attached). Maybe it will help to identify root cause better.

Re: Intel XTU installation error (2738) on win1124H2

RandyT_Intel — Thu, 19 Dec 2024 01:09:16 GMT

Hello TommyVice,

Thank you for your patience. Since all basic troubleshooting steps have been applied to the issue regarding the XTU installation, I will need to forward this concern for further investigation. Rest assured; I will notify you once we have determined the root cause of this issue.

@TommyVice In addition, can you please run the System Support Utility (SSU) and share the logs with me?

Please allow us to thoroughly check this matter on our end.

Thank you for your understanding.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Intel XTU installation error (2738) on win1124H2

TommyVice — Thu, 19 Dec 2024 04:31:28 GMT

here it is.

meanwhile is there any way(some script maybe) to tune in intel iris manually, since I am using XTU particularly for that thing?

Re:Intel XTU installation error (2738) on win1124H2

RandyT_Intel — Mon, 23 Dec 2024 02:22:33 GMT

Hello TommyVice,

I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue further.

Thank you for your understanding.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel XTU installation error (2738) on win1124H2

RandyT_Intel — Tue, 24 Dec 2024 04:01:38 GMT

Hello @TommyVice,

Based on my review of your system log report, it appears that Intel® Extreme Tuning Utility (XTU) is not compatible with your system, which is why we are unable to launch it. Intel® Extreme Tuning Utility only works for Intel® Core™ processors that include the letters K, KF, HK, X, and XE in their processor number. You can refer to How to Identify Your Intel® Processor for more information. In your case you are having Intel® Core™ i5-5257U Processor on your system.

Some versions of Intel® Extreme Tuning Utility can be installed on laptops or systems, but these versions will not work for overclocking purposes. This is because overclocking with Intel® Extreme Tuning Utility only works for Intel® Core™ processors that include the letters K, KF, HK, X, and XE in their processor number.

When the tool is installed on your laptop with an unsupported processor, you can view system information parameters such as processor information and motherboard and BIOS information. However, using the tool to change parameters on your laptop, such as core voltage, can result in inconclusive and unreliable behavior due to the unsupported processor.

Kindly check this article for your reference.

Unable to Overclock CPU with Intel® Extreme Tuning Utility...

How Do I Know if My Intel® Processor Is Supported by Intel®...

If you have any further questions or need additional assistance, please feel free to reach out.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel XTU installation error (2738) on win1124H2

RobbieR_Intel — Fri, 27 Dec 2024 03:37:25 GMT

Hello TommyVice,

I hope you had the opportunity to review the information my colleague has posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Intel XTU installation error (2738) on win1124H2

TommyVice — Fri, 27 Dec 2024 21:47:05 GMT

The fact that your colleague completely ignored the installation issue and jumped to the usage process which makes 0 sense in terms of solving OP and is off topic clearly demonstrates 0 empathy and desire to help. So why should I invest any more seconds into this forum? Your course of action is to leave users with "their" problems on their own.

Re: Intel XTU installation error (2738) on win1124H2

RandyT_Intel — Tue, 31 Dec 2024 04:01:27 GMT

Hello @TommyVice ,

First and foremost, I apologize for any feelings of being ignored. We value your feedback and are here to assist you.

After investigating the issue, it appears that the error message you encountered is likely due to the processor not being supported by Intel® Extreme Tuning Utility (XTU). To help you further, please refer to the following articles:

Could you please let us know if XTU worked fine on your computer before and if you were able to use it? Additionally, we would like to understand the main reason you are installing XTU.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel XTU installation error (2738) on win1124H2

RandyT_Intel — Wed, 01 Jan 2025 20:47:29 GMT

Hello @TommyVice ,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician