topic Even 17 whea in Mobile and Desktop Processors

Even 17 whea

Aliascerdo — Mon, 16 Dec 2024 06:16:27 GMT

Hello, I have a problem related to this error that I mentioned in the title, I get hundreds of errors per second, the laptop freezes and the sound as well, my laptop is a Gateway Creator Series with an RTX 2060 16gb RAM and an Intel I5 10300H processor.

I tried to contact gateway to request a driver but they do not respond, this happens randomly but normally when I change windows.

I hope you can help me with my problem since it is very annoying and it started happening a few weeks ago

Re:Even 17 whea

Ernesto_C_Intel1 — Wed, 18 Dec 2024 21:33:54 GMT

Hi Aliascerdo,

Thanks for post in Intel Communities. I'd like to clarify some information on your post:

1. Based on the event viewer logs, the sources of the warnings that you're getting is the PCIe root port which can normally be addressed by obtaining an updated BIOS and Chipset driver. I would like to ask if you have updated these drivers to address the issue?

2. Is the freezing isolated on a particular software or is the whole system freezing when you get this error?

Regards,

Ernesto C.

Intel Customer Support Engineer

Re: Re:Even 17 whea

Aliascerdo — Mon, 23 Dec 2024 00:48:12 GMT

Hello, I don't know where I can find the drivers for my PC since the Gateway team doesn't deign to answer me and they don't have a page to download those drivers, I don't know if there is any other way to update them.

Re: Even 17 whea

Ernesto_C_Intel1 — Thu, 26 Dec 2024 21:04:28 GMT

Hi Aliascerdo,

Thanks for responding to my previous post. Before we proceed, please note that this is an OEM device, we will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

I found the driver page for gateway from the link below:

Gateway support page: https://gatewayusa.com/support.html

In order to find the correct driver for your laptop, You'll need to determine the laptop model of your device. The information you need should be available using the System Information App preinstalled in Windows. To locate the System Information App, follow the steps below:

Right click on the Start button
Click on Run
On the Run dialog box, type in "msinfo32"
Then press Ok, the System Information App should show up and will contain the model of your Gateway laptop

You can use the model to find the specific drivers for your laptop using the link that I've provided above

Regards,

Ernesto C.

Intel Customer Support Engineer

Re:Even 17 whea

Ernesto_C_Intel1 — Wed, 01 Jan 2025 21:43:27 GMT

Hi Aliascerdo,

I would like to follow-up on my previous message.

Let me know if you need more time to answer?

Regards,

Ernesto C.

Intel Customer Support Engineer

Re:Even 17 whea

Ernesto_C_Intel1 — Sun, 05 Jan 2025 20:47:32 GMT

Hi Aliascerdo,

I haven't received your response from my previous post.

If you still need assistance, feel free to create another post or contact Intel Customer Support directly

Intel Customer Support: https://www.intel.com/content/www/us/en/support.html

Regards,

Ernesto C.

Intel Customer Support Engineer