13900ks RMA request

Cattura — Sun, 10 Nov 2024 02:31:31 GMT

Please.
I need the steps tò return the 13900ks processor of mine.
Thanks.
Cattura.

Re:13900ks RMA request

BrianT_Intel — Tue, 17 Dec 2024 23:04:03 GMT

Greetings from Intel Customer Support.

I understand that you would like to know the process for the warranty. Please allow me to check what else I could be of help with.

First, I would like to set your expectations that I am going to ask a series of questions. The reason why I am asking this is to ensure that I will be able to assist you on this matter.

1. May I know the reason why you are asking for the steps?

2. For the record, are you experiencing any issues with the 13900KS processor?

3. When did the issue start?

4. Were there any recent changes to the system before the issue started?

5. Has the Intel processor been overclocked?

6. Is there any physical damage to the unit?

7. When is the exact purchase date for the Intel processor?

8. What is the make and model of the motherboard, RAM, and PSU?

9. Would you be able to provide the power scheme settings that were applied to your system? You can locate the power scheme options by navigating to Control Panel > Power Options. The available schemes typically include Balanced, Power Saver, High Performance, or Ultimate Performance.

10. Have you done any troubleshooting? If so, please specify.

Furthermore, I hope to know if it is possible for you to download and install an Intel tool that will scan your system. Don't worry; there will be no personal information to be collected. To get the tool, please visit this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Please run the program, select everything, then scan, click next, save the result log, and upload the text file in your next response.

Regards,

Brian T.

Intel Customer Support Technician

Re: 13900ks RMA request

BrianT_Intel — Sun, 22 Dec 2024 17:00:20 GMT

Hi Cattura,

I see that you haven't responded to my message here. Kindly share the requested information so I will be able to further assist you with your inquiry.

I will be waiting for your response.

Regards,

Brian T.

Intel Customer Support Technician

Re:13900ks RMA request

NormanS_Intel — Fri, 27 Dec 2024 04:18:46 GMT

Hello Cattura,

I have not received a response from you, so I will close this inquiry. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

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