topic Re:Processor issue i13900K in Mobile and Desktop Processors

Processor issue i13900K

cos — Thu, 12 Sep 2024 08:45:06 GMT

Hello,

I'm not an expert, so please tell me if the P-core 4 and 5 multiplier varies a lot, does that mean my CPU is damaged ?

I attached a picture also.

Thanks.

Re:Processor issue i13900K

RandyT_Intel — Mon, 16 Dec 2024 01:12:22 GMT

Hi cos,

It's normal for CPU core multipliers to vary, especially under different loads and power states. Modern CPUs dynamically adjust core speeds to optimize performance and power consumption. Significant and consistent variations in specific core multipliers could indicate an issue, but it's not necessarily a sign of damage. It could be due to thermal throttling, power delivery issues, or BIOS settings.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Processor issue i13900K

RandyT_Intel — Fri, 20 Dec 2024 02:27:57 GMT

Hi cos,

I wanted to follow up regarding the information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re: Re:Processor issue i13900K

cos — Fri, 20 Dec 2024 05:19:46 GMT

Hello Randy,
I'm sorry but I was right, the processor was damaged after almost 1 year of use and the seller refunded my money. Instead I bought a 14900 which so far I see has not caused any problems.

Re:Processor issue i13900K

RandyT_Intel — Sun, 22 Dec 2024 21:33:41 GMT

Hi cos,

Thank you for the update. I'm glad to hear that you received a refund and that your new 14900 processor is working well.

We'll go ahead and close this case. If you have any further concerns or issues with Intel products in the future, please feel free to create a new ticket. We're always here to help!

Best regards,

Randy T.

Intel Customer Support Technician