topic Re:games and programs crashing on i9 14900k in Mobile and Desktop Processors

games and programs crashing on i9 14900k

PeSh1 — Tue, 10 Sep 2024 16:48:54 GMT

i bought an intel core i9 14900k past week, and i tryed to play my favorite game cs2 but when i tryed to open faceit anti cheat it crashed, this problem happend not only to me, my friend bought same processor with me and he have the same problem, this problem is not only in one game, for exemple teken 8 and programs for 3D modeling is not working to. before i upgraded my cpu i had i5 10400 and it worked perfectly but when i changed to new cpu and motherboard (MAG Z790 TOMAHAWK WIFI DDR4) this problem start to pop up, i tryed to update my bios and all the trobleshooting things, it didnt help. i read about it on this website and as i understand this problem is not only on my cpu. What can i do to solve this problem??

Re:games and programs crashing on i9 14900k

RandyT_Intel — Mon, 16 Dec 2024 01:30:39 GMT

Hello PeSh1,

Thank you for reaching out to us regarding the issue you’re experiencing with your system and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
Can you please run the System Support Utility (SSU) and share the logs with me?
Is there any error message during crash and BSOD events?
Have you tried to disable Turbo Boost? If so, may I know your observations after disabling it?
May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
Have you updated the game version or any related applications recently?
What troubleshooting steps have you tried so far to fix the issue?
Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:games and programs crashing on i9 14900k

RandyT_Intel — Fri, 20 Dec 2024 02:31:11 GMT

Hello PeSh1,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:games and programs crashing on i9 14900k

RandyT_Intel — Sun, 22 Dec 2024 21:26:47 GMT

Hello PeSh1,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician