topic Re: i9 13th gen rma? in Mobile and Desktop Processors

i9 13th gen rma?

namielle — Sun, 22 Dec 2024 13:46:49 GMT

So I've got a i9 13th gen CPU and its been crashing a lot and I'm sure it's fried due to what I've seen with the all the 13th gens being buggered. Apparently there is a rma service for the people who's CPU's are fried from this but I have no idea where to go for this or what to do. I got my CPU November 2023 so I fit within warranty. I would just like this fixed as it is gotten to a point where like half the games I play crash on opening, random blue screens out of nowhere, etc.

Re: i9 13th gen rma?

n_scott_pearson — Sun, 22 Dec 2024 21:18:19 GMT

After verifying that your warranty is (still) active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this here). You can start here: Contact Intel Support or use this page: Intel Support Phone Directory to look up local/country phone numbers.

You can use the online forms service or email to initiate this process, but I recommend calling Intel directly. The above links provide access to local or toll-free numbers for most countries and these numbers provide support for most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered only in English and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

Re: i9 13th gen rma?

namielle — Sun, 22 Dec 2024 22:03:20 GMT

thx this helps!