topic Re:Intel RMA i9 14900K in Mobile and Desktop Processors

Intel RMA i9 14900K

FabioBugiolacchio — Sun, 10 Nov 2024 20:30:59 GMT

Hi All,

I have a simple question: Is Intel product warranty valid for a product with no POP (Proof Of Purchase) ? Because I've lost it.

The product is an Intel i9 14900k (with its original box, serial number, batch number ... etc...)

Will a future RMA request been rejected for this motivation ?

Best Regards

Re:Intel RMA i9 14900K

RobbieR_Intel — Tue, 17 Dec 2024 03:15:58 GMT

Hello FabioBugiolacchio,

Thank you for reaching out. To answer your question, yes a Proof of Purchase (POP) is required for Warranty Claims. The POP must come from the original place of purchase and must match the customer claiming the warranty.

If you have lost your POP (Proof of Purchase), you may contact the retailer or reseller where you purchased the processor as they are able to provide a copy of your invoice or receipt.

Without the POP, a future RMA request might be rejected based on our Warranty Policy. For more information, please see 13th Gen limited warranty terms and conditions

If you have further concerns, kindly let me know.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Intel RMA i9 14900K

RobbieR_Intel — Mon, 23 Dec 2024 03:27:52 GMT

Hello FabioBugiolacchio,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Intel RMA i9 14900K

RobbieR_Intel — Thu, 26 Dec 2024 03:26:03 GMT

Hello FabioBugiolacchio,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician