topic Re:Intel APO - Critical Error in Mobile and Desktop Processors

Intel APO - Critical Error

GrantC1 — Thu, 05 Dec 2024 05:28:25 GMT

So like a few people, I've experienced a "critical error" that doesn't allow the program to open. As far as I'm aware DTT is fully updated and enabled, alongside fully up to date bios and Intel ME. System specs:

Intel i7-14700KF

MSI Z790 Tomahawk Max Wifi

Re:Intel APO - Critical Error

RobbieR_Intel — Tue, 17 Dec 2024 02:25:16 GMT

Hello GrantC1,

Thank you for reaching out. I understand that you're experiencing a critical error preventing the program from opening.

To further assist you, please answer the following questions:

When did the issue start? Was it after any recent system updates?

Have you tried reinstalling the program or running it as an administrator?

Are there any specific error messages when the critical error occurs?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Intel APO - Critical Error

GrantC1 — Tue, 17 Dec 2024 03:03:00 GMT

Hi, Robbie,

Thank you for responding. I solved the issue with that. Turned out the app needed to be installed on the C Drive. That said, it's odd that a fair share of supported titles aren't showing up in the list of games (Cyberpunk 2077, Shadow of the Tomb Raider to name a few). Would you happen to know if the games need to share the same drive as well?

Re:Intel APO - Critical Error

RobbieR_Intel — Sun, 22 Dec 2024 23:35:48 GMT

Hello GrantC1,

Thank you for the update! I'm glad to hear you resolved the initial issue by installing the app on the C Drive.

As for supported titles not appearing, games typically don't need to be on the same drive as the app, but there are a few exceptions. For example, some platforms like Steam require the library to be correctly configured or accessible to detect games in non-default locations. Similarly, apps may have trouble recognizing games if they're installed in customer or unusual directories.

Ensure the games are installed in directories that the app can scan. Custom or non-default installation paths might cause detection issues and ensure that the app is running the latest version, as updates often includes fixes for detection issues. If feasible, try moving one of the undetected games to the C Drive and see if it's recognized.

If you have further questions, kindly let me know. I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Intel APO - Critical Error

RobbieR_Intel — Thu, 26 Dec 2024 03:12:54 GMT

Hello GrantC1,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

Re:Intel APO - Critical Error

RobbieR_Intel — Tue, 31 Dec 2024 04:23:17 GMT

Hello GrantC1,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician