topic Re:Intel Processor Throttling Issue on High Performance Mode in Mobile and Desktop Processors

Intel Processor Throttling Issue on High Performance Mode

somatobrod — Fri, 06 Dec 2024 18:33:16 GMT

Hi everyone,

I’m new here and need some advice. I’m using a laptop with an Intel i7-10750H processor, and I’ve noticed significant performance drops during gaming and rendering tasks. The CPU temperature seems to be fine (around 80–85°C), but the clock speed frequently drops below base levels even when the laptop is plugged in and set to High-Performance mode in Windows.

Could this be a power delivery issue or something related to BIOS settings? Has anyone else experienced this, and what steps should I take to resolve it?

Re:Intel Processor Throttling Issue on High Performance Mode

ACarmona_Intel — Fri, 13 Dec 2024 01:20:31 GMT

Hello somatobrod,

Thank you for posting in our communities.

May I know when the issue started? And what specific games do you encounter the issue with?

Is it possible that you can share a video of your system clock speed when the clock speed drops?

Furthermore, please generate an SSU report to help me further analyse important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

By the way, since this is an OEM (branded laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customisations, custom drivers, and features that the OEM has designed and installed on your system; nevertheless, I will do my best to assist you with your concern.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel Processor Throttling Issue on High Performance Mode

ACarmona_Intel — Fri, 20 Dec 2024 07:41:35 GMT

Hello somatobrod,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel Processor Throttling Issue on High Performance Mode

ACarmona_Intel — Thu, 26 Dec 2024 06:05:34 GMT

Hello somatobrod,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Intel Processor Throttling Issue on High Performance Mode

ACarmona_Intel — Thu, 26 Dec 2024 06:06:44 GMT

Hello somatobrod,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician