topic Constant Crashing in Games in Mobile and Desktop Processors

Constant Crashing in Games

AlanLee430 — Thu, 26 Dec 2024 18:46:21 GMT

I am getting constant crashes in games. Sometime the game just crashes and other times i am getting BSOD. I do not know if this is related to the power issue for 13th and 14th gen intel CPU's.

All drivers up to date.

Latest MB bios to address cpu power issue. l

I am well over the minimum requirements for all the games that are crashing.

Any help would be greatly appreciated. I have grown beyond frustrated.

Re: Constant Crashing in Games

LeonWaksman — Thu, 26 Dec 2024 20:38:53 GMT

Windows 11 24H2 update can be reason for games crash. You may read about this problem here and find more articles in the net.

If Auto HDR in your system is enabled, disable it for now.

Leon

Re: Constant Crashing in Games

AlanLee430 — Fri, 27 Dec 2024 04:26:02 GMT

Thanks Leon, i will check it out.

Re: Constant Crashing in Games

AlanLee430 — Sun, 29 Dec 2024 15:46:38 GMT

Disabled all HDR in windows and games and still crashing. Hitting thermal throttling also.

Re:Constant Crashing in Games

RobbieR_Intel — Tue, 31 Dec 2024 03:48:35 GMT

Hello AlanLee430,

Thank you for reaching out and providing details about the issue you're experiencing. I understand how frustrating it can be to encounter constant crashes and BSODs during gaming.

Kindly answer the following questions:

What is the make and model of your processor?

Could you provide more details abot the Crashes? Are there specific error codes?

Are the crashes isolated to specific games or occuring across multiple titles? What are the games?

Have you done recent changes to your system?

Have you tried any troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Constant Crashing in Games

AlanLee430 — Thu, 02 Jan 2025 17:43:34 GMT

SSU report attached to the original post.

13th Gen intel(R) core(TM) i9-13900KF, 3000 Mhz, 24 core(s), 32 Logical processes

70 precent just crash to desktop, no errors specified. Others are BSOD but the reboot happens too fast to grab the error.

Occurring across multiple /all games. Only game i have played recently that did not crash was rim world.

Right now I'm getting crashes in New world Alterum, Age of wonders 4, Marvel Rivals, Path of Exiles 2, Diablo 4. etc.

- No hardware changes to the system, was bought prebuilt from Thermaltake.

- Updated BIOS and all drivers.

Re:Constant Crashing in Games

DhannielM_Intel — Fri, 03 Jan 2025 03:51:54 GMT

Hello AlanLee430,

To further investigate your concern, I would like to ask you a few more questions. Please answer the following:

Have you enabled the Intel Default Setting in your BIOS?
Is your system newly built or not?
Are there any signs of physical damage on your processor? Or have you delidded it?
Did you try overclocking your processor, either in the BIOS or through an application? If you did it through an application, can you tell me the name of it? Please note that if the system was overclocked, including voltage/frequency beyond the processor's supported specifications, it would void the warranty.
Have you performed any swap testing using an identical or compatible motherboard or processor? If so, can you share the exact model of the processor?

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Constant Crashing in Games

AlanLee430 — Sat, 04 Jan 2025 00:23:44 GMT

1. No the only thing i have changed in the bios is updating it to the latest.

2. Not newly built its a couple of years old.

3. No i have not delidded it.

4. No i have not overclocked the CPU.

5. No i have not done a swap test.

Re: Constant Crashing in Games

AlanLee430 — Sun, 05 Jan 2025 18:27:10 GMT

I crashed like 3 times in a about an hour playing marvel rivals. This is after undervolting the CPU by -05v. I am still thermal throttling.

Re: Constant Crashing in Games

AlanLee430 — Tue, 07 Jan 2025 10:32:27 GMT

Following up…

Re: Constant Crashing in Games

AlanLee430 — Tue, 07 Jan 2025 17:38:24 GMT

Followed up with a support call. Case#06457538