topic Re: The Intel i7-14700K processor reaches 100°C instantly when running a benchmark. in Mobile and Desktop Processors

The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

Farghaly — Mon, 16 Dec 2024 13:32:22 GMT

The Intel i7-14700K processor reaches 100°C instantly when running a benchmark, despite having good case airflow and using a high-end air cooler (Be Quiet Dark Rock Elite). It seems like there might be an issue with this specific CPU unit.

Re:The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

JaveA_Intel — Tue, 17 Dec 2024 22:59:28 GMT

Hi Farghaly,

Greetings from Intel Customer Support.

I understand that your worried regarding the result of the Benchmark. For us to further investigate, we will be needing the following information:

Screenshot or result of the benchmark that shows 100°C
Exact name of the Benchmarking application.
Intel SSU log of the computer. Here's a link on how to get SSU file https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Regards,

Jave Vincent A.

Intel Customer Support Engineer

Re: Re:The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

Farghaly — Wed, 18 Dec 2024 11:01:57 GMT

Thank you for your response.

- I’ve attached a screenshot of the (Power + CPU) benchmark reaching 100°C in less than 12 seconds.

- The application used is OCCT (OverClock Checking Tool).

- I’ve also attached the Intel SSU log file + screenshot from the intel software.

Waiting for your feedback.

Re:The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

JaveA_Intel — Wed, 18 Dec 2024 22:44:43 GMT

Hi Farghaly,

Based on the information that you have provided we recommend the following:

Update Driver to latest version 1805 you can download it here https://www.asus.com/us/motherboards-components/motherboards/prime/prime-z790-p-wifi/helpdesk_bios?model2Name=PRIME-Z790-P-WIFI
Try to run Stress test on Intel® Extreme Tuning Utility (Intel® XTU). For instruction go to Step Four: System Stability and Stress Testing on this link https://www.intel.com/content/www/us/en/gaming/resources/overclocking-xtu-guide.html

Regards,

Jave Vincent A.

Intel Customer Support Engineer

Re:The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

JaveA_Intel — Thu, 26 Dec 2024 19:40:35 GMT

Hi farghaly,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

Re: The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

Farghaly — Fri, 27 Dec 2024 09:57:24 GMT

Hi Jave,

Here are the results after the BIOS update. I believe the temperatures are still a bit high—it dropped by about 5 degrees, but it seems a little excessive to me.

Let me know your thoughts.

Thank you

Re: The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

Farghaly — Fri, 27 Dec 2024 09:58:23 GMT

The bios version

Re:The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

JaveA_Intel — Sat, 28 Dec 2024 15:09:58 GMT

Hi Farghaly,

Thank you for providing the detailed information. We will further investigate this with our team. We will get back to you as soon as possible.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

Re: The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

sapnukapteinis — Fri, 03 Jan 2025 09:48:59 GMT

Hello, my i7-14700k (bought back in april 2024) also has the same issue. I mainly use it for gaming.

While gaming temps are 40-65°C sometimes 70. But when launching a game which is building shaders (hogwarts legacy, detroit:become human etc.) or stress-testing CPU temps instantly rise to 100°C and stays that way until building shaders is complete or stress test is over, i'm scared that this will damage my cpu over time because i was saving money for quite some time to buy this cpu. Is there something wrong with this particular cpu that I have? At my work i have a pc with the same CPU and it doesn't have any issues. Also I have experienced a game crash while building shaders and very rarely (about 5 times since april) while in-game.

Should I request RMA for my cpu?

I have the latest BIOS update (msi z790-p wifi motherboard) and latest windows updates, and i have everything on default settings, i have never overclocked my cpu before nor i will try since the 14th gen issues.

Re:The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

JaveA_Intel — Thu, 09 Jan 2025 20:26:15 GMT

Hi Farghaly,

To further investigate on the issue, we will be needing the following information:

Exact make and model of the cooling system installed on the computer.

Where is the computer placed? details regarding the environment like Temperature.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

Re:The Intel i7-14700K processor reaches 100°C instantly when running a benchmark.

JaveA_Intel — Tue, 14 Jan 2025 16:01:23 GMT

Hi Farghaly,

This is a quick follow up; We would like to know if you already have the information that I requested in order for me to continue to further investigate our issue.

JaveA_Intel — Fri, 31 Jan 2025 15:54:11 GMT

Hi Farghaly,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Regards,

Jave Vincent A.

Intel Customer Support Engineer