topic Re: Re:VRChat bluescreen on Intel Ultra 9 285K in Mobile and Desktop Processors

VRChat bluescreen on Intel Ultra 9 285K

sakurayume — Sun, 24 Nov 2024 13:08:41 GMT

I'm using Intel Ultra 9 285K, and I found that VRChat always causes bluescreen within 24hours. I replaced new CPU, replaced new Memory, tried all version of BIOS, and tried Windows 10 22H2/Windows 11 23H2/Windows 11 24H2. The OS testing the game is all renew installed. (I have already tested for three weeks)

Bluescreen report shows that this problem seems like related to Intel Processor.

The bluescreen dump file is in attachment.

Re:VRChat bluescreen on Intel Ultra 9 285K

Earl_Intel — Fri, 20 Dec 2024 07:22:47 GMT

Hi sakurayume,

Thank you for posting in the communities!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

May I know if the processor is working fine before?
May I know also when the issue started?
Are there any changes on the system before you encounter this issue?
What are the troubleshooting steps that you already tried besides replacing the CPU, RAM and tried different BIOS versions?
May I know the exact make and model of the processor that you tried for swap testing?
Have you already tried the new Microcode 0x129 or Microcode 0x12B update on your BIOS?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician

Re:VRChat bluescreen on Intel Ultra 9 285K

Earl_Intel — Fri, 27 Dec 2024 08:14:14 GMT

Hi sakurayume,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:VRChat bluescreen on Intel Ultra 9 285K

sakurayume — Fri, 27 Dec 2024 17:02:13 GMT

May I know if the processor is working fine before?
No. But this software runs normally in Intel I7-10875H of my laptop.
May I know also when the issue started?
From about November 1st to December 1st.
Are there any changes on the system before you encounter this issue?
No, All are newly installed.
What are the troubleshooting steps that you already tried besides replacing the CPU, RAM and tried different BIOS versions?
Tried different OS version.
May I know the exact make and model of the processor that you tried for swap testing?
Intel Ultra 9 285K
Have you already tried the new Microcode 0x129 or Microcode 0x12B update on your BIOS?
Actually microcode of ultra 200 series seems like only have 0x112(and before version) and 0x113

Actually, the problem seems has been resolved after I disable pagefile in my Samsung 990PRO 4T(where OS is installed) and enable in my WesternDigital SN850X 4T SSD.

Re:VRChat bluescreen on Intel Ultra 9 285K

Earl_Intel — Thu, 02 Jan 2025 05:59:22 GMT

Hi sakurayume,

Thank you for sharing this information with us.

I'm happy to hear that you were able to resolve the issue you brought up.

Just to confirm, using WD drive alone, is the issue fix?

Does your WD have an OS?

Let me know if you have further assistance since the issue is now resolved.

Best regards,

Earl E.

Intel Customer Support Technician

Re:VRChat bluescreen on Intel Ultra 9 285K

Earl_Intel — Tue, 07 Jan 2025 02:11:56 GMT

Hi sakurayume,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:VRChat bluescreen on Intel Ultra 9 285K

sakurayume — Wed, 08 Jan 2025 06:45:02 GMT

I'm using samsung and wd ssd together, but now OS is in samsung and pagefile is in wd ssd.

Re:VRChat bluescreen on Intel Ultra 9 285K

ACarmona_Intel — Fri, 10 Jan 2025 06:51:52 GMT

Hello sakurayume,

Thank you for the quick response.

We wanted to monitor our case for at least 1 week just in case the issue might reoccur. If it is, please let us know so we can further investigate the issue.

Best regards,

Carmona A.

Intel Customer Support Technician