topic Re: i9-13900k instability issues(constant crashes while gaming) in Mobile and Desktop Processors

i9-13900k instability issues(constant crashes while gaming)

Davidblx — Sun, 29 Dec 2024 21:21:05 GMT

i have a i9-13900k with a 4080 , the pc is not overclocked in anyway , but still , it frequently crashes while i game . if anyone knows how to fix it please let me know

Re: i9-13900k instability issues(constant crashes while gaming)

doxy — Sun, 29 Dec 2024 23:29:57 GMT

is the game you talk about fortnite ? if yes then thats been happening to several fortnite players running i9 chips. i myself have been having that issue with my i9-13900HX

Re: i9-13900k instability issues(constant crashes while gaming)

Davidblx — Sun, 29 Dec 2024 23:34:05 GMT

yes , mostly fortnite , but also other games . and not games like cyberpunk or something that has insane graphics . but random games also , its been happening for a while and ruining all fun of gaming . also searched all the internet and could not really find a solution

Re:i9-13900k instability issues(constant crashes while gaming)

RandyT_Intel — Mon, 30 Dec 2024 03:21:28 GMT

Hello Davidblx,

Thank you for reaching out to us regarding the issue you’re experiencing with your system and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
Can you please run the System Support Utility (SSU) and share the logs with me?
How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?
May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
Have you updated the game version or any related applications recently?
What troubleshooting steps have you tried so far to fix the issue?
Have you tried rolling back to the previous graphics driver version?
Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Re:i9-13900k instability issues(constant crashes while gaming)

Davidblx — Mon, 30 Dec 2024 14:51:13 GMT

hello ,

1, yes , i have the computer with the i-9 13900k for like 3 months and its been crashing constantly

3.im not sure

4.it crashes on any game , epic games , steam , ubisoft

5.yes , constantly

6.reinstallinng windows and uninstalling and verifying the games that are crashing

7.no

Re:i9-13900k instability issues(constant crashes while gaming)

RandyT_Intel — Mon, 30 Dec 2024 22:57:33 GMT

Hello Davidblx,

Please try the following steps to address the system issues:

Perform DDU (Display Driver Uninstaller):

Uninstall the current graphics driver using DDU.
Install the latest graphics driver from your GPU manufacturer.

Revert Graphics Driver:

If you have an Intel discrete GPU/IGPU and are experiencing crashes, especially in Fortnite, try reverting to driver version 32.0.101.6078 WHQL, which has been reported to stabilize the system.

Run IPDT (Intel Processor Diagnostic Tool

Use IPDT to check if the processor is faulty.

Disable Turbo Boost in BIOS:

To isolate instability issues, you may disable Turbo Boost in the BIOS. Please contact your motherboard manufacturer for guidance on this process.

I have attached instructions on how to perform DDU before reinstalling the new graphics driver from your GPU card manufacturer.

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Please let me know if these steps help resolve the issue. I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:i9-13900k instability issues(constant crashes while gaming)

RandyT_Intel — Wed, 01 Jan 2025 22:45:13 GMT

Hello Davidblx,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re: i9-13900k instability issues(constant crashes while gaming)

mrdxb — Fri, 03 Jan 2025 22:19:08 GMT

yep, same All the answered solutions have been tried by me, but unfortunately the same problem exists, Everyone has the same problem, but there is no credibility from you to recognize or change the processor in general, the trust you build for years has ended been using intel for 30 years now but i will be going to another processor

Re: i9-13900k instability issues(constant crashes while gaming)

RandyT_Intel — Sun, 05 Jan 2025 23:08:46 GMT

@mrdxb Could you please create a separate ticket to address your concern? This will allow us to fully check the system issue you are experiencing. Thank you for your understanding!

Re:i9-13900k instability issues(constant crashes while gaming)

RandyT_Intel — Sun, 05 Jan 2025 23:09:43 GMT

Hello Davidblx,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Re:i9-13900k instability issues(constant crashes while gaming)

Davidblx — Sun, 05 Jan 2025 23:13:39 GMT

hello, my apologies , i am
on holiday so i wasnt able
to
try yet , ill get back home soon and try and will update afterwards . sorry for the wait and thank you for the help