topic Re: i5-12450H memory management blue screen needs a fix! in Mobile and Desktop Processors

i5-12450H memory management blue screen needs a fix!

Urmo237 — Sat, 04 Jan 2025 18:50:24 GMT

My current computer specifications:
Computer name and model:MSI GF63-12VE
CPU: intel i5-12450
Gpu: intel UHD+Nvidia GeForce rtx 4050
Ram: G.skill 16GB DDR4 3200 dual channel
Storage:Micron NVMe SSD 512GB+1TB Adata Su650
Display:1920x1080 16:9 144hz
I am getting two different blue screens when I am playing GTA V, most often I get “memory management” blue screen and sometimes computer freezes and I get “unexpected storage exception” blue screen…
I thought I was getting that blue screen because of bad RAM sticks and exchanged my 2x8GB Micron RAM sticks to 2x8GB G.skill RAM and I still got “memory management” blue screens…so it’s not my RAM fault and this means it is Intel UHD driver fault…
Can someone Inttel driver makers play GTA V for 1 to 2 hours to see if Intel UHD driver gives a “memory managment” blue screen when playing with Nvidia 3D graphics card and make a some type of a fix to intel UHD graphics driver.
So my final questions are:
Is it possible to make a fix to Intel i5-12450H UHD graphics driver and about how long it takes to make a fix for processor graphics driver?Few days or more than a week?

Re: i5-12450H memory management blue screen needs a fix!

Urmo237 — Mon, 06 Jan 2025 05:18:34 GMT

Up because a fix is necessary!
And i am waiting for a Intel processor developer’s reply because “memory managment” blue screen needs a fix and maybe possible to find a fix to “unexpecred storage exception” because laptop freezes and then makes a restart…

Re:i5-12450H memory management blue screen needs a fix!

RandyT_Intel — Tue, 07 Jan 2025 04:13:15 GMT

Hi Urmo237,

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
Can you please run the System Support Utility (SSU) and share the logs with me?
Did you try to update graphics driver? if yes, how did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?
May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
Have you updated the game version or any related applications recently?
What troubleshooting steps have you tried so far to fix the issue?
Have you tried rolling back to the previous graphics driver version?
Have you tried to contact your OEM/system manufacturer regarding this issue?
Are there any recent software updates on the system apart from the hardware changes you made?

To answer your questions. The time it takes to develop and release a fix can vary depending on the complexity of the issue. Typically, minor fixes might take a few days to a week, while more complex issues could take longer, potentially several weeks

Intel's driver development process involves identifying the issue, developing a solution, testing it thoroughly to ensure it doesn't introduce new problems, and then releasing the update. However, please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:i5-12450H memory management blue screen needs a fix!

RandyT_Intel — Thu, 09 Jan 2025 04:12:58 GMT

Hi Urmo237,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re: Re:i5-12450H memory management blue screen needs a fix!

Urmo237 — Thu, 09 Jan 2025 16:17:55 GMT

Right now i am away from home and i don’t have acess to computer.I return to home probably 28.01.2025 and then i will try to answer all questions and share a system log and maybe it is possible to patch processor/graphics driver to avoid future windows 11 blue screens.

Re:i5-12450H memory management blue screen needs a fix!

RandyT_Intel — Fri, 10 Jan 2025 03:01:24 GMT

Hi Urmo237,

In light of our recent discussions, I will proceed with closing this ticket for now. Should you require further assistance, please feel free to submit a new ticket referencing this discussion so we can continue to assist you.

Please note that this case will no longer be monitored.

Thank you for your understanding, and we look forward to assisting you in the future.

Best regards,

Randy T.

Intel Customer Support Technician