topic Re:RMA CASE NUMBER #:06444487 in Mobile and Desktop Processors

RMA CASE NUMBER #:06444487

Warren1987 — Fri, 17 Jan 2025 09:27:10 GMT

I am not sure why this enquiry has been closed.

I received feedback from the agent handling this case four days ago. The agent informed me that the CPU would be delivered in 2 - 3 working days and four days have passed. My tracking number shows no movement with the delivery of my CPU.

Something has definitely gone wrong here because it seems that Intel is not even sure about the case. What information did the agent receive to feel confident enough to tell me that the CPU would be delivered within 3 working days? That has obviously not materialised.

Re:RMA CASE NUMBER #:06444487

NormanS_Intel — Mon, 20 Jan 2025 01:43:36 GMT

Hello Warren1987,

Thank you for posting in the community!

I understand that you have issues with your RMA, and the team handling your case has already contacted you regarding this matter. I apologize for any inconvenience caused, but rest assured that the team is actively addressing your concern. I will now close this inquiry. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer