topic Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle in Mobile and Desktop Processors

Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

Amir_HE — Sun, 12 Jan 2025 23:39:38 GMT

Hello,

I'm having an issue with my new build with the following components:

CPU: Ultra 9 285K

Motherboard: ASUS Prime Z890-P WiFi (BIOS updated to ver. 1403)

RAM: 2x16GB of DDR5-6400 Corsair Vengeance

SSD: WD SN850X 2TB

PSU: Corsair RM850x

GPU: I don't have any discrete GPU

I built 3 PCs with the same spec. All of them have the same issue.

While I'm using the PCs, they work fine. I even stress test the system multiple times and everything (including temps) was fine. But when I leave the systems idle, they occasionally crash. I checked the system events and it looks like in all crashes a volmgr 162 occurs and then a Kernel Power 41. I thought that maybe the problem is from my cable extensions, but even removing them didn't help. The problem was even worse with 24H2 so I installed 23H2 instead and it is much better (still getting BSoD though!). I couldn't find much online and most issues discussed for the latest intel gen is about the issues with gaming and anti-cheat software. I'm out of ideas and appreciate any help.

Thank you in advance and please let me know if you need further information!

Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

DeancR_Intel — Fri, 17 Jan 2025 07:56:25 GMT

Hi Amir_HE,

Thank you for posting in the Community!

Please share more details about the issue so I can assist you effectively.

Did you do recent changes with the system?

Have you performed other troubleshooting steps?

Have you updated the BIOS version to the latest?

Did you overclock the processor?

Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

Amir_HE — Fri, 17 Jan 2025 18:28:10 GMT

Hello,

I could resolve the issue by disabling the CPU C-state in the BIOS. After I did, I didn't see any BSoD. I don't know whether this problem is specific to the motherboard model I use or can occur for any CPU in this generation, but I hope it is resolved in future BIOS/microcode updates.

Regards,

Amir

Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

DeancR_Intel — Tue, 21 Jan 2025 05:21:06 GMT

Hi Amir_HE,

This is well acknowledged, please let me know if you encounter any issues along the way and I'm glad that the issue was fixed.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

DeancR_Intel — Fri, 24 Jan 2025 05:32:45 GMT

Hi Amir_HE,

I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

Amir_HE — Fri, 24 Jan 2025 16:39:03 GMT

Hi Dean,

After I disabled the C-state in BIOS, I didn't see any BSOD. However, I think the problem with the C-state should be resolved by a microcode or BIOS update. I don't know if anyone else has the same issue as me but since I built three identical systems and all of them had this issue, I don't think it should be neglected.

Regards,

Amir

Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

DeancR_Intel — Mon, 27 Jan 2025 06:25:37 GMT

Hi Amir_HE,

This is well acknowledged; I will check this further internally and get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

DeancR_Intel — Tue, 28 Jan 2025 03:29:07 GMT

Hi Amir_HE,

I would like to request of the windows event view logs to further investigate the issue.

Follow the instructions below to export this data:

1.Start Event Viewer by going to Start > search box (or press Windows key + R to open the Run dialog box) and type eventvwr.

2. Within Event Viewer, expand Windows Logs

3. Click the type of logs you need to export.

4. Click Action > Save All Events As...

5. Ensure that the Save as type is set to .evtx and save the log file to a destination of your choosing.

6. If you are prompted to display information, select the Display information... radio button and choose English (United States) as shown in the screen capture below (unless otherwise directed by support) and click OK.

Note: The .evtx does not contain the full text of most of the events. Adding the display information ensures that everything is captured.

7. This creates an .evtx file and a folder that is called LocaleMetaData in the directory that is specified in step 5. Add this file and directory to a compressed compressed file.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

DeancR_Intel — Fri, 31 Jan 2025 05:14:35 GMT

Hi Amir_HE,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

DeancR_Intel — Wed, 05 Feb 2025 05:36:23 GMT

Hi Amir_HE,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Ultra 9 285K - Volmgr 162 Kernel Power 41 While Idle

Michael40 — Mon, 07 Jul 2025 08:07:20 GMT

I have same problem:

Intel(R) Core(TM) Ultra 9 285H 2.90 GHz

notebook: Asus zenbook 14 UX3405CA