topic Re: Problem with software studio in Mobile and Desktop Processors

Problem with software studio

ViktorSer — Mon, 27 Jan 2025 17:24:57 GMT

I have reinstalled windows from 10 to 11. I have no way to install software studio. I keep getting the error “this device is not supported”.
Laptop intel nuc KC57

Re: Problem with software studio

VonM_Intel — Wed, 29 Jan 2025 04:19:27 GMT

Hi, ViktorSer.

Thank you for posting in our Community.

I understand that you're running into compatibility issues after upgrading from Windows 10 to Windows 11 on your Intel NUC KC57. The "device not supported" error could be due to a couple of reasons, such as software or driver incompatibility with Windows 11. I'm a bit confused, could you please provide more details about the software studio you're referring to?

Just to confirm, is your laptop an Intel NUC KC57 model LAPKC51E, LAPKC71E, or LAPKC71F? This will help me assess any potential driver compatibility issues with your system. Also, could you let me know if the software studio was working previously without any error messages?

Additionally, I'd like to gather more details, such as the OS build number, exact driver versions, and any system errors. Using the Intel SSU tool will help us collect comprehensive information about your system setup, which could assist in pinpointing the root cause of the issue.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:Problem with software studio

VonM_Intel — Mon, 03 Feb 2025 02:20:10 GMT

Hi, ViktorSer.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re:Problem with software studio

VonM_Intel — Thu, 06 Feb 2025 02:28:06 GMT

Hello, ViktorSer.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician