topic Re:intel UHD graphics Driver and display adapters (i5 11260h) in Mobile and Desktop Processors

intel UHD graphics Driver and display adapters (i5 11260h)

Luay — Sun, 26 Jan 2025 22:22:25 GMT

My bios get updated when finished in display adaptars i cant fond my igpu when i install it from intel i got exit code 4 or 1 how can i fix this problem i am on laptop so i need it bec nothing work smooth without it ig get 64hz in my screen and it should 120hz

Re:intel UHD graphics Driver and display adapters (i5 11260h)

JohnM_Intel — Tue, 28 Jan 2025 03:30:41 GMT

Hello Luay,

Thank you for raising that concern with us, but for us to better understand the issue you are experiencing, kindly provide some answers to my questions for me to determine the best course of action with this concern.

What is the make and model of your laptop?
What is the BIOS version installed?
What is the drivers version of the graphics?
Do you have discrete graphics or integrated graphics?

Also kindly provide an SSU for me to further check the system information of your unit.

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re:intel UHD graphics Driver and display adapters (i5 11260h)

DhannielM_Intel — Fri, 31 Jan 2025 03:15:39 GMT

Hello Luay,

I hope you're doing well. I'm following up to see if you've had a chance to review the questions posted. Please let me know at your earliest convenience so we can determine the next steps to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:intel UHD graphics Driver and display adapters (i5 11260h)

JohnM_Intel — Tue, 04 Feb 2025 02:57:07 GMT

Hello Luay,

Posting this as a soft follow-up if you have reviewed the information I posted. Just let me know if you're ready to move forward with this for me to help you resolve your issue.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re:intel UHD graphics Driver and display adapters (i5 11260h)

JohnM_Intel — Thu, 06 Feb 2025 03:01:31 GMT

Hello Luay,

Since you've been unresponsive in this thread, I will now proceed with closing this case.

Thank you, and have a great day!

Best regards,

John Sergio M.

Intel Customer Support Technician