topic cpu support in Mobile and Desktop Processors

cpu support

michel-jr — Sat, 08 Feb 2025 11:30:27 GMT

I canceled the CPU warranty replacement for personal reasons. Can I apply for it again?

Re: cpu support

JohnM_Intel — Tue, 11 Feb 2025 03:28:01 GMT

Hello Michel-Jr,

Good day!

Thank you for raising this concern via communities. Before we proceed with the replacement of your processor, kindly answer the questions below:

What steps were taken to troubleshoot your issue with your processor?
When did you purchase the processor?
What is the model of the processor?
Is there any sign of physical damage on the processor?
Did you update the BIOS to the latest version?
What is the make and model of your motherboard?
What is the ATPO or serial number of the CPU?
What is the FPO or batch number of the CPU?
Did you overclock the processor? “Please note that if the system was overclocked, including voltage/frequency beyond the processor's supported specifications, your processor voids the warranty.”

To further assist you, I kindly request that you download and execute the Intel System Support Utility (SSU) in order to provide me with a complete system specification, which will enable me to assist you in reviewing your system information.

Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Regards,

John Sergio M.

Intel Customer Support Technician

Re:cpu support

JohnM_Intel — Thu, 13 Feb 2025 10:11:19 GMT

Hello Michel-Jr,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Regards,

John Sergio M.

Intel Customer Support Technician

Re:cpu support

JohnM_Intel — Mon, 17 Feb 2025 10:24:35 GMT

Hello Michel-Jr,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Regards,

John Sergio M.

Intel Customer Support Technician