topic Re: Intel Core Ultra 9 285k (BSOD) opening certain EAC Games in Mobile and Desktop Processors

Intel Core Ultra 9 285k (BSOD) opening certain EAC Games

brob456 — Sat, 08 Feb 2025 13:24:58 GMT

Currently having an issue with the intel core 9 285k that is currently blue screening everytime i try to open Rust with EAC enabled. The game will run without it enabled but getting a HYPERVISOR_ERROR stop code. After looking thru the dump files it consistenly shows intelppm.sys in the dump files. After a lot of looking around different forums finally ran into someone else with the same issue & was told "The problem comes from Intel ultra CPU. Intel said they are working on a solution. However, Intel said they will solve the performance problem of ultra CPU in December. Therefore, solving the EAC operation failure may have to wait until 2025. "

Attached the SSU & one of the last dump files i have from this along with dxdiag.

PC Specs

Windows 11 Home(10.0.22621 Build 22621)

32GB Ram

Intel Core Ultra 9 285k cpu

Nvidia GeForce RTX 4070 Ti Super gpu

Z890 Max gaming wifi mobo

Kingston SFYRD 2000g ssd

Current steps taken:

- Uninstalled reinstalled the game & steam

- Updated windows to the latest version

- Did a fresh install of Windows 23H2 (incase this was the issue0

- Updated the bios

- Updated the GPU Drivers

- Updated the CPU Drivers

- Updated hyper-V

- attempted to run with hyper-v under optional features disabled

- attempted to run with hyper-v under optional features enabled

- Disabled virtualization in the bios

- Enabled virtualization n the bios

- ran sfc /scannow

- did eac repair guide.

- reinstalled eac fresh

Re: Intel Core Ultra 9 285k (BSOD) opening certain EAC Games

PC1997 — Sat, 08 Feb 2025 14:39:44 GMT

You must update to Windows 11 24H2.

Re: Intel Core Ultra 9 285k (BSOD) opening certain EAC Games

Steve000 — Sun, 09 Feb 2025 18:47:32 GMT

The HYPERVISOR_ERROR blue screen when running Rust with Easy Anti-Cheat (EAC) on an Intel Core Ultra 9 285K is likely caused by conflicts between Intel’s new CPU architecture and virtualization features. The issue appears to stem from intelppm.sys, Hyper-V settings, and EAC incompatibility with Intel's Ultra CPUs. Some users have found temporary workarounds by toggling virtualization settings.

Re: Intel Core Ultra 9 285k (BSOD) opening certain EAC Games

RandyT_Intel — Tue, 11 Feb 2025 03:29:16 GMT

Hello @brob456 ,

Can we try this, If possible, test with another processor or try replacing the motherboard for self-build system and let me know if the issue still persists. I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue further based on the information you provided. In addition, can you provide a link to where you saw this statement from us so I can also check it?

----> "The problem comes from Intel ultra CPU. Intel said they are working on a solution. However, Intel said they will solve the performance problem of ultra CPU in December. Therefore, solving the EAC operation failure may have to wait until 2025. "

Randy T.

Intel Customer Support Technician

Re:Intel Core Ultra 9 285k (BSOD) opening certain EAC Games

RandyT_Intel — Tue, 11 Feb 2025 20:45:47 GMT

Hi brob456,

I wanted to follow up regarding the questions and steps we shared with you recently regarding swap testing and the link where you saw the statement. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Intel Core Ultra 9 285k (BSOD) opening certain EAC Games

RandyT_Intel — Wed, 12 Feb 2025 21:46:53 GMT

Hello brob456,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician