topic Re: Re:XE”s BUG in Mobile and Desktop Processors

XE”s BUG

1240P — Sun, 09 Feb 2025 03:30:44 GMT

The graphics card driver for 1240P has a BUG. When starting DX12 in Plants vs. Zombies and the defense of harmony town, there is a screen flashing issue with all bright spots, which makes it impossible to play. Please provide feedback.

Re:XE”s BUG

Mike_Intel — Tue, 11 Feb 2025 01:07:54 GMT

Hello 1240P,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

What is the model of your Graphics Controller?
What is the model of your processor?
What is the complete model of your system?
Was it working fine before?
Did you change any settings before the issue started?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: XE”s BUG

1240P — Tue, 11 Feb 2025 11:02:44 GMT

我的 CPU 是 1240p，显卡是 Xe （80EU），内存是 4266MHz，系统是 Windows 10 企业版 22H2，驱动是 101.6460-101.6259。我没有更改任何选项。不知道 Arc 显卡会不会也会出现这个问题，但 Xe 显卡确实遇到过这个问题。

Re: Re:XE”s BUG

1240P — Tue, 11 Feb 2025 11:03:58 GMT

My CPU is 1240p, the graphics card is Xe (80EU), the memory is 4266MHz, the system is Windows 10 Enterprise Edition 22H2, and the driver is 101.6460-101.6259. I haven't changed any options. I don't know if the Arc graphics card will also have this issue, but the Xe graphics card has indeed encountered this problem.

Re: Re:XE”s BUG

1240P — Tue, 11 Feb 2025 11:08:29 GMT

And I found that this bug only exists under DX12, while it's normal under DX11. But as is well known, Xe is notoriously poor under DX11.

Re: Re:XE”s BUG

1240P — Tue, 11 Feb 2025 11:13:21 GMT

And for some reason, the more the driver is updated, the more bugs, at least the previous version of the driver I remember did not have this bug, but then it appeared.

Re:XE”s BUG

Mike_Intel — Tue, 11 Feb 2025 23:44:12 GMT

Message Body

Hello 1240P,

Thank you for the update.

Let me gather more details to further investigate this issue.

What is the brand and model of your laptop?
Can you still remember the driver version when it was working fine?
Please help generate the SSU logs of your system. Kindly refer to the link below on how to get the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:XE”s BUG

Mike_Intel — Sun, 16 Feb 2025 22:58:57 GMT

Hello 1240P,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:XE”s BUG

Mike_Intel — Wed, 19 Feb 2025 23:16:20 GMT

Hello 1240P,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician