topic Re: Dynamic Platform and Thermal Framework in Mobile and Desktop Processors

Dynamic Platform and Thermal Framework

slojure — Sun, 15 Aug 2021 17:47:06 GMT

I am new here (i didnt know where to post my question) and have problem with Dynamic Platform and Thermal Framework. My laptop (ASUSTeK COMPUTER INC. X751LX)

going into sleep mode randomly even if in use. It happens some days and not everyday. Can someone please help, what it is all about?

Specs of error:

Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.3.10207.5567) TYPE: ERROR MODULE: DPTF TIME 173438867 ms

DPTF Build Version: 8.3.10207.5567
DPTF Build Date: Nov 2 2017 14:28:00
Source File: ..\..\..\..\Sources\Policies\ConfigTdpPolicy\ConfigTdpPolicy.cpp @ line 194
Executing Function: ConfigTdpPolicy::onDomainPowerControlCapabilityChanged
Message:
DPTF Build Version: 8.3.10207.5567
DPTF Build Date: Nov 2 2017 14:28:00
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 540
Executing Function: EsifServices::primitiveExecuteSetAsTimeInMilliseconds
Message: Error returned from ESIF services interface function call
Participant: TCPU [0]
Domain: PKG [0]
ESIF Primitive: SET_RAPL_POWER_LIMIT_TIME_WINDOW [340]
ESIF Instance: 0
ESIF Return Code: ESIF_E_PRIMITIVE_NOT_FOUND_IN_DSP [2404]

Participant: TCPU [0]
Domain: PKG [0]
Policy: ConfigTDP Policy [0]

Re:Dynamic Platform and Thermal Framework

David_G_Intel — Mon, 23 Aug 2021 20:57:51 GMT

Hello slojure

Thank you for posting on the Intel️® communities. Please share with us the Intel® System Support Utility (Intel® SSU) results:

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re: Re:Dynamic Platform and Thermal Framework

slojure — Tue, 24 Aug 2021 12:17:45 GMT

Here are the Intel® System Support Utility (Intel® SSU) results:

Re:Dynamic Platform and Thermal Framework

David_G_Intel — Mon, 30 Aug 2021 20:45:56 GMT

After checking the information provided we noticed that you're not running the latest BIOS version. Please contact the system manufacturer for BIOS and firmware updates. Let us know if the issue persists after the updates.

Regards,

David G

Intel Customer Support Technician

Re: Dynamic Platform and Thermal Framework

slojure — Tue, 07 Sep 2021 21:02:05 GMT

But Intel Driver Support Assistant says, No supported driver or software updates are avaliable for your system.

Where can i download latest BIOS version for my laptop?

Re: Dynamic Platform and Thermal Framework

AlHill — Tue, 07 Sep 2021 21:32:56 GMT

Asus laptop means Asus bios. That is where you go for your bios.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Re: Dynamic Platform and Thermal Framework

slojure — Wed, 08 Sep 2021 17:35:44 GMT

I downloaded BIOS file from Asus page, but when i start WinFlash, i get: low battery message. I have AC/DC pluged in...can i force install?

Re: Dynamic Platform and Thermal Framework

AlHill — Wed, 08 Sep 2021 17:41:14 GMT

For help with the ASUS bios, contact ASUS. There is no help provided here for their bios.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Re: Dynamic Platform and Thermal Framework

HalfPastTwo — Thu, 12 Oct 2023 21:09:05 GMT

Hello Community

I've a similar problem on an Asus UX305 - Device Manager showing an error for the Intel Dynamic Platform & Thermal Framework driver:

Driver Management has concluded the process to add Service DptfManager for Device Instance ID ACPI\INT3400\2&DABA3FF&1 with the following status: 0.

This error appears to date to some automatic update being applied in March 2023 (I think!).

The driver installed dates from 2015 and is version 604.10146.2651.1559.

Details from the Support Sys Utility Attached.

Any suggestions on where to obtain an updated driver would be much appreciated!

Re: Dynamic Platform and Thermal Framework

MathiasRolf — Tue, 18 Feb 2025 05:19:07 GMT

Dear Intel Support Team,

I have finally upgraded my ASUS UX550VD to Windows 11. There are some chips on the motherboard of the notebook that Windows 11 did not recognise:

Intel(R) Dynamic Platform and Thermal Framework Processor Participant drivers / ASUSTeK UX550VD
VEN_8086&DEV_1903&SUBSYS_19701043&REV_05
Intel(R) 100 Series/C230 Series Chipset Family PMC - A121 drivers / ASUSTeK UX550VD
VEN8086&DEV_A121&SUBSYS_19701043&REV_31
Intel(R) Management Engine Interface Driver for ASUSTeK - UX550VD
VEN_8086&DEV_A13A&SUBSYS_19701043&REV_31
Intel(R) Dynamic Platform and Thermal Framework Generic Participant
VEN_INT&DEV_3403

Attached you find the results of my scan with SSU Scan.

ASUS has not published any drivers for Windows 11 for these hardware components.

Is there any way to get Windows 11 drivers for these components via Intel?

Thanks for a short answer in advance.

Salut,
Mathias

Re: Dynamic Platform and Thermal Framework

AlHill — Tue, 18 Feb 2025 05:31:13 GMT

@MathiasRolf You do realize that your processor is not supported by windows 11, correct?

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Dynamic Platform and Thermal Framework

MathiasRolf — Tue, 18 Feb 2025 05:38:18 GMT

Hello AlHill,

thanks for your reply.

I am aware that this is a rather "aged" notebook. But it does what I need off it and so I thought I better ask here.

The notebook is working and I can watch the heat (e.g. use fan on stand) and the battery load myself.

In case someone else has found a solution, please let me know.

Salut,
Mathias

Re: Dynamic Platform and Thermal Framework

AlHill — Tue, 18 Feb 2025 05:42:15 GMT

Did you perform an upgrade from W10, or a fresh install?

If you did an upgrade, you should not have these problems.

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Dynamic Platform and Thermal Framework

MathiasRolf — Tue, 18 Feb 2025 07:53:45 GMT

Hello AlHill,

it was a fresh install since I also wanted to re-arrange the partitions and use the drive more effectively.

I was really hoping Windows 11 would detect the hardware in the notebook better than it did.

I do still have the drivers for Windows 10 that came with the notebook in 2018. But they are of no use.

Salut,
Mathias

Re: Dynamic Platform and Thermal Framework

AlHill — Tue, 18 Feb 2025 11:41:10 GMT

There is your problem.

You need to go to the asustek site and download their software (chipset, ME, etc) for windows 10 to correct those issues.

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Dynamic Platform and Thermal Framework

MathiasRolf — Tue, 18 Feb 2025 20:32:16 GMT

Thanks, AlHill.

I will do this in the next 2 days and report back.

Salut,
Mathias