topic Re: Intel Extreme Tuning Utility Incompatibility in Mobile and Desktop Processors

Intel Extreme Tuning Utility Incompatibility

Xoel — Sun, 02 Mar 2025 16:57:48 GMT

I was trying to enter the Intel XTU application, but I always get this error. I tried going into the BIOS to fix it as explained on Intel's website, but my BIOS HUD (from asus rog) doesn’t allow me to change anything related to VBS.

My question is whether this error might be occurring because I have the Windows 11 24H2 version, which is not supported by Intel XTU. I wanted to know if a new version of XTU will be released to support 24H2 in the future.

Re: Intel Extreme Tuning Utility Incompatibility

AlHill — Sun, 02 Mar 2025 17:05:20 GMT

What is your processor model number?

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: Intel Extreme Tuning Utility Incompatibility

Xoel — Sun, 02 Mar 2025 17:35:39 GMT

13th Gen Intel(R) Core(TM) i7-13650HX 2.60 GHz

Re: Intel Extreme Tuning Utility Incompatibility

AlHill — Sun, 02 Mar 2025 17:40:56 GMT

The latest version of xtu can be found here:

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

I would make certain the bios is updated. I would also contact asus regarding their bios settings.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: Intel Extreme Tuning Utility Incompatibility

Xoel — Sun, 02 Mar 2025 17:51:51 GMT

Yes, that's the version i am downloading, but i have this problem

Thank you so much

Re: Intel Extreme Tuning Utility Incompatibility

AlHill — Sun, 02 Mar 2025 17:56:32 GMT

The dropdown shows your processor as supported. I would definitely check the bios update. If that fails, I would contact ASUS regarding their bios.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: Intel Extreme Tuning Utility Incompatibility

Xoel — Sun, 02 Mar 2025 18:02:54 GMT

And can the version of Windows I have affect it? Because on the download page, the latest version of XTU (7.14.2.14) says it only supports up to version 23H2.

Re: Intel Extreme Tuning Utility Incompatibility

AlHill — Sun, 02 Mar 2025 18:27:53 GMT

It should, but an Intel support engineer will have to confirm.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: Intel Extreme Tuning Utility Incompatibility

Xoel — Sun, 02 Mar 2025 18:40:38 GMT

I guessthat the problem is the version of Windows because I don't have any more BIOS updates from ASUS.

Re: Intel Extreme Tuning Utility Incompatibility

AlHill — Sun, 02 Mar 2025 19:21:32 GMT

Latest bios does not mean that it does not have errors.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re:Intel Extreme Tuning Utility Incompatibility

DeancR_Intel — Tue, 04 Mar 2025 07:09:36 GMT

Hi Xoel,

Thank you for posting in the Community.

I would like to clarify some things first:

Was the Intel XTU working normally before?

What is the current version of your BIOS?

What is the exact model of your laptop?

When did you noticed this issue?

These details will help us diagnose the issue more accurately and provide a suitable solution. Thank you.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility Incompatibility

DeancR_Intel — Fri, 07 Mar 2025 01:55:42 GMT

Hi Xoel,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility Incompatibility

DeancR_Intel — Thu, 13 Mar 2025 06:20:44 GMT

Hi Xoel,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician