topic Re:I have a 14700k and i want to change the voltage and i have this error in Mobile and Desktop Processors

I have a 14700k and i want to change the voltage and i have this error

pabloreraz — Sun, 09 Mar 2025 14:33:01 GMT

On marvel rivals and fragpunk everytime i turn on frame generation my pc restarts the next time i decide to open them. I wanted to change the permormance core ratio though i have that error.

My motherboard is updated : prime b760m-a and i have intel default profile in bios.

Re:I have a 14700k and i want to change the voltage and i have this error

ArielP_Intel — Tue, 11 Mar 2025 05:08:59 GMT

Hello Pabloreraz,

Thank you for posting in Intel Communities! I understand that you're having this error while changing the voltage.

To assist you further, kindly answer the following questions:

Is this the first time you've encountered this error?
Were there any recent changes?
Could you please provide the SSU logs?

Your cooperation is greatly appreciated. Looking forward to hearing from you soon!

Best regards,

Ariel P.

Intel Customer Support Technician

Re: Re:I have a 14700k and i want to change the voltage and i have this error

pabloreraz — Tue, 11 Mar 2025 15:17:03 GMT

Is this the first time you've encountered this error? Yes i started with marvel rivals

Were there any recent changes? No

Could you please provide the SSU logs?

Re:I have a 14700k and i want to change the voltage and i have this error

ArielP_Intel — Wed, 12 Mar 2025 02:53:48 GMT

Hello Pabloreraz,

Thank you for your response and for answering my questions. To investigate further, could you please provide some additional information by answering the following:

Is overclocking enabled, and are the Overclocking Lock BIOS settings configured correctly?
Have you uninstalled all previous versions of XTU and installed the latest version?
Do you have Undervolt Protection enabled?
Is there any way you can provide the XTU or any system logs?
What steps have you already taken to troubleshoot the issue?

Thank you for your cooperation!

Best regards,

Ariel P.

Intel Customer Support Technician

Re: Re:I have a 14700k and i want to change the voltage and i have this error

pabloreraz — Fri, 14 Mar 2025 04:39:12 GMT

Is overclocking enabled, and are the Overclocking Lock BIOS settings configured correctly? i just have ther default intel profile

Have you uninstalled all previous versions of XTU and installed the latest version? i just installes the one on intel website first time

Do you have Undervolt Protection enabled?Is there any way you can provide the XTU or any system logs? which one i should send

What steps have you already taken to troubleshoot the issue? none i turned off frame generation and now the pc dont reboot opening them

Re:I have a 14700k and i want to change the voltage and i have this error

ArielP_Intel — Fri, 14 Mar 2025 06:59:46 GMT

Hello pabloreraz,

Thank you for keeping me updated. Could you kindly share the reason you would like to enable frame generation for Marvel Rivals and Fragpunk? Additionally, have there been any changes or configurations made in the BIOS? Was the system working fine previously, and is this the first time you've encountered this issue?

To help resolve the matter, I recommend reinstalling the Intel® Extreme Tuning Utility (XTU) and observing whether the issue persists. Please follow this link for instructions: How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)

Let me know how it goes, and we can determine the next steps based on your findings.

Best regards,

Ariel P.

Intel Customer Support Technician

Re: Re:I have a 14700k and i want to change the voltage and i have this error

pabloreraz — Fri, 14 Mar 2025 15:25:20 GMT

i reinstalled and the same, frame generation gives you more fps. no changes in bios. This is not happening on other games with frame generation especially offline games. the website dont let upload a windows event log

Re:I have a 14700k and i want to change the voltage and i have this error

RandyT_Intel — Mon, 17 Mar 2025 01:49:31 GMT

Hello pabloreraz,

Thank you for providing the requested information. I will coordinate this internally and explore possible steps we can take to address the error message, as it seems that reinstalling XTU did not resolve the issue.

I will get back to you once we have completed our investigation.

Thank you for your patience.

Regards,

Randy T.

Intel Customer Support Technician

Re:I have a 14700k and i want to change the voltage and i have this error

Mike_Intel — Thu, 20 Mar 2025 02:30:30 GMT

Hello pabloreraz,

I am posting this message as an update that we are currently checking this issue.

By the way, before we proceed, let me share this link to tell you that overclocking may void the Warranty of the processor.

https://www.intel.com/content/www/us/en/support/articles/000038213/processors/intel-core-processors.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician