topic Intel 13th Gen i9 CPU - ACPI BERT table analysis in Mobile and Desktop Processors

Intel 13th Gen i9 CPU - ACPI BERT table analysis

Pixelschupfa — Mon, 24 Mar 2025 12:39:46 GMT

Hi,

We are facing an issue where a PC with 13th Gen I9 CPU and 4x SR Memory (each 16GB, no OC, mainboard has T-Topology) does reset itself without an apparent reason.

After such reset, we have been able to extract a BERT blob which looks to indicate a "Firmware Error Record Reference". Looking into the UEFI spec, it seems this hex data is vendor specific. Are there any known tools to diagnose/decode this error record?

Thank you.

Re:Intel 13th Gen i9 CPU - ACPI BERT table analysis

DeancR_Intel — Tue, 25 Mar 2025 07:02:46 GMT

Hi Pixelschupfa,

Thank you for posting in the Community.

To better assist you, could you please provide the following information?

Troubleshooting Tried: What troubleshooting steps have you already attempted to resolve this issue? Knowing what has been tried can help us avoid redundancy and focus on new solutions.
BIOS Update: Have you tried updating to the latest BIOS version? Sometimes, BIOS updates can resolve compatibility issues and improve system stability.
Swap Testing: If possible, have you tried swap testing components like memory modules or the CPU to identify any faulty hardware?
Overclocking: Are you currently overclocking any components? Please note that overclocking can void warranties and may contribute to system instability.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel 13th Gen i9 CPU - ACPI BERT table analysis

DeancR_Intel — Fri, 28 Mar 2025 00:10:03 GMT

Hi Pixelschupfa,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:Intel 13th Gen i9 CPU - ACPI BERT table analysis

DeancR_Intel — Wed, 02 Apr 2025 04:25:41 GMT

Hi Pixelschupfa,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread. We are eager to hear your feedback on the troubleshooting steps we've suggested.

Best regards,

Dean R.

Intel Customer Support Technician