topic Re:xtu not opening in Mobile and Desktop Processors

xtu not opening

MertoKnight1 — Sat, 29 Mar 2025 12:40:19 GMT

intel xtreme tuning utility doesnt open. Firstly i tried downloading the latest version 10.0.1.31. but it said i was on an unsupported platform. My OS is windows 11 23h2. Secondly i tried downloading the older version 7.14.2.14. But it also didnt work. There was an error message and i took i screenshot of it

Re: xtu not opening

RandyT_Intel — Mon, 31 Mar 2025 04:28:43 GMT

Hi @MertoKnight1,

Please try uninstalling XTU by following our guide on How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) and manually install Intel® XTU version 7.14.2.14, as this version supports unlocked Intel® Core™ processors (14th gen) and older.

If the issue persists, please provide the verbose logs so we can check this internally.

Open Registry Editor
Find HKEY_USERS\.DEFAULT\Software
Create a new Key named “Intel” under that node (if it doesn’t already exist)
Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
Restart the XTU Service, or restart the computer.
Start XTU and reproduce issue
Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs. Specifically the XtuCore file after the issue was reproduced, which will now include additional information details [ INFO ].

Looking forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

Re: xtu not opening

MertoKnight1 — Mon, 31 Mar 2025 13:07:01 GMT

i did what you wanted still same error i cant open xtu it says drivers arent present

Re:xtu not opening

RandyT_Intel — Tue, 01 Apr 2025 04:03:35 GMT

Hi @MertoKnight1,

Please follow the steps on how to provide the verbose logs so we can check this internally. I posted the instruction above. Once I have this information, we can start from there.

Looking forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

Re:xtu not opening

RandyT_Intel — Thu, 03 Apr 2025 02:22:15 GMT

Hi @MertoKnight1,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Randy T.

Intel Customer Support Technician

Re:xtu not opening

RandyT_Intel — Sun, 06 Apr 2025 22:10:35 GMT

Hi @MertoKnight1,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Randy T.

Intel Customer Support Technician