topic Re: Boot problem HP elitebook 820 in Mobile and Desktop Processors

Boot problem HP elitebook 820

Omegamax — Sun, 06 Apr 2025 10:46:04 GMT

I have a boot problem on my Elitebook 820 from HP, the computer restarts in a loop with the manufacturer's logo. I tried to go into the bios to see if the problem was not there, I reset the factory settings and after a while I came across "System is currently in ILLEGAL state". I restarted it and it restarts again and again. I even tried F11, it showed a reboot option but it didn't change anything... I even clear the TPM

Re:Boot problem HP elitebook 820

DhannielM_Intel — Mon, 07 Apr 2025 06:10:39 GMT

Hello Omegamax,

Thank you for posting in the community. It seems you're experiencing issues with your HP laptop. This concern may require attention from HP, your laptop manufacturer. However, I found a similar issue with a potential fix in an HP community thread that might be helpful. If this solution does not resolve the problem, I recommend contacting HP for further assistance.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: Boot problem HP elitebook 820

Omegamax — Mon, 07 Apr 2025 10:39:57 GMT

I tried to do this but I don't get any beeps, and the screen remains black with the fan running at full blast. I just have the Shift key blinking. I also tried with a USB stick. It worked and the recovery screen appeared but after getting the message that it was repaired with 500 behind, the laptop started looping again. I will try to contact HP, if you have other solutions, thank you in advance!

Re:Boot problem HP elitebook 820

DhannielM_Intel — Wed, 09 Apr 2025 06:33:34 GMT

Hello Omegamax,

Thank you for trying the recommendation I provided. Since this issue is related to your laptop's boot problem and the suggestion from your laptop's community did not resolve it, please contact HP support for further assistance. I will proceed to close this inquiry. If you need additional help, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician