topic Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant in Mobile and Desktop Processors

i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JayCroghan — Wed, 26 Mar 2025 05:08:47 GMT

I recently installed and used Intel Driver & Support Assistant to update whatever I have not updated since I built this machine about 3 years ago.

I have an RTX 3080 not using any kind of riser cable plugged directly into the board.

Since updating the drivers, about an hour after starting to play any game, I get a WHEA-Logger error in Event Viewer and the entire machine locks up. Black screens with LED showing no input. Music from the game stops about 30 seconds later and the machine is a brick until I hard reboot.

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_460D&SUBSYS_86941043&REV_02
Secondary Device Name:

The device is Intel PEG10 460D. I've never seen this event show up before this started happening and it only shows up once per reboot right when the system freezes. I can leave it running for days watching movies and it is fine but an hour or two into a game and that's when it happens.

The system has never had any issues in the 3 years since I built it until I updated all of the Intel Drivers.

I have run the Intel® System Support Utility for Windows. - I have clicked everything and I have attached the LATEST output as of today 26/03. The last crash happened at 12:46/12:47 roughly.

I have since the last question removed Armoury Crate, all previous crashes did not have the armoury crate issues and still froze the machine with the same Intel WHEA-Logger event before each crash. I have updated everything in Armoury Crate (BIOS etc for my motherboard) anytime one is available but this all started after the intel updates.

(Sorry I had email replies disabled for the previous question I have enabled them for this question so will reply in a timely fashion)

I do not remember what drivers it updated I saw it as routine so didn't keep track of it. Wish I had now. I did not have my BIOS updated at the time but since this started happening I updated my BIOS using a USB flash and image from ASUS website for my motherboard. I have switched to Intel Default settings and same issue.

I have reinstalled the Graphics card driver using clean install method, I have uninstalled Armoury Crate, I have closed almost every non-necessary app and service on my PC via task manager before opening a game and it also made no difference. At this point the only thing I haven't done is re-install windows.

I have run Memtest, 100% ok, NVidia Frameview shows GPU and CPU temp stay at 75 right up to the black screen.

What is weird is I hear a windows error in my headphones just as the screens go black but nothing seems to be logged in events viewer.

I have noticed this repeatedly in Application logs but all the time not just gaming/before the crash:

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 1b8
P2: a
P3: 0
P4: 0
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Thanks in advance

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JohnM_Intel — Thu, 27 Mar 2025 05:01:59 GMT

Dear JayCrighan,

Thank you for sharing your concern with the community.

To troubleshoot this issue, please follow the steps below:

Load the default BIOS settings on your system.
- Alternatively, try updating the BIOS.
- Note: Before resetting the BIOS, you may wish to note your current settings.
Undo any recent hardware or software changes.
Test the processor using the Intel® Processor Diagnostic Tool to verify its functionality.
- A result of "PASS" indicates that the processor is functioning correctly.
- Refer to Intel® Processor Diagnostic Tool Overview for guidance on testing your Intel processor.
If the above steps do not resolve the issue, please refer to WHEA-Logger Processor Core Internal Parity Error for additional troubleshooting tips.

If you need further assistance, feel free to reach out.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JayCroghan — Sat, 29 Mar 2025 08:01:21 GMT

The link to the script in your last link is broken and displays a list...

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JayCroghan — Sat, 29 Mar 2025 10:00:18 GMT

I have updated the BIOS and am using Intel Default settings.
I have reset the BIOS setting and tried that, and then intel default.
I have uninstalled anything that was installed since or shortly before the issue started.
Intel Processor Diagnostic Utility reports PASS for all tests.
Have taken the GPU out of this system and tried in another, it works fine.
Script link at the link you sent for WHEA logger was dead but I found an application called InSpectre which disabled both Spectre and Meltdown protections, neither of which I needed, and the issue still persists.

My Windows Application Event Log is still full of LiveKernelEvent logs, and I still receive a PCI Express Root Port in the System Event Log a couple of minutes after starting to play any game. All monitors report 'no signal,' and the system freezes.

Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JohnM_Intel — Mon, 31 Mar 2025 09:03:52 GMT

Dear JayCrighan,

I sincerely apologize for the inconvenience you're facing, despite following the steps provided. Please allow me some time to investigate this issue internally. Once I have a solution, I will reach out to you.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re: Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistan

JayCroghan — Mon, 31 Mar 2025 09:11:50 GMT

Hi John,

Thank you for your time and patience. I have since my last reply also followed this link and changed the Intel chipset driver and the issue still persists.

https://answers.microsoft.com/en-us/windows/forum/all/pci-express-root-port-black-screen-whea-and-nvidia/017dbd11-1799-45f4-a92d-7e9bab094328

Thank you,

Jay

Re: Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistan

LeonWaksman — Mon, 31 Mar 2025 09:36:42 GMT

According to the SSU Report, the Security Boot is disabled. Please check it.

Leon

Re: Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistan

JayCroghan — Mon, 31 Mar 2025 14:30:03 GMT

I enabled secure boot and the problem persists.

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JohnM_Intel — Tue, 01 Apr 2025 07:05:43 GMT

Dear JayCrighan,

I would like to clarify some details regarding this issue. Please answer the following questions to help us better understand the situation:

What is the exact driver name you were using when the issue started?
Can you share the event logs showing the error so we can analyze it?
When you experience a BSOD, does the stop code remain WHEA error, or does it change each time?
You mentioned that changing the GPU helped resolve the issue. Does this mean the issue only occurs with a specific GPU?
Can you provide the make and model of the GPUs you used during troubleshooting? Which GPU consistently gives you the error?

For additional troubleshooting steps, please refer to the article: Troubleshooting Tips for Blue Screen Error (BSOD) While Using Intel Processors.

Additionally, I have sent you a personal email to confirm your contact information. Please let me know if you’re open to a phone call for further assistance.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JayCroghan — Thu, 03 Apr 2025 18:06:49 GMT

What is the exact driver name you were using when the issue started?

I am unsure what you are asking here. What is the driver name for? I updated the Intel Chipset Driver.

The system log is attached. Look for WHEA-Logger as the source; that is the error that occurs every time the freeze occurs. I need to clarify that the freeze means there is no output anymore, and all monitors turn to "no input" and I need to hard reset. Also, look at the application log; it is full of LiveKernelEvent information.

There is no BSOD - all monitors show 'no input'.

I mentioned that I tested the GPU in another machine, and the GPU didn't cause issues in that machine. The GPU is still within warranty, so if it was the GPU, I could get it replaced, but all indicators show it isn't the GPU.

My GPU is a ROG RTX 3080 12GB.

I repeat, I have not once mentioned a BSOD. I will reply to your email.

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

PC1997 — Thu, 03 Apr 2025 21:52:07 GMT

Here is some relevant info for you:

https://community.intel.com/t5/Processors/New-12900K-build-getting-thousands-of-WHEA-17-errors-a-minute/m-p/1339941#M55049

Same exact error you are experiencing...

1. Try reinstalling Windows since you indicated you haven't done so yet.

2. If reinstalling Windows doesn't work, set PCIE link to Gen 3 in the BIOS and see if the errors stop (if yes, then its the motherboard).

3. Possible PSU problems - they tend to fail with a whimper, not a bang. Test with a different PSU.

4. Try a different DisplayPort or HDMI cable and test with only one monitor connected.

The errors are being reported by the PCIE controller on board the CPU. So the problem is either: CPU related, the physical PCI slot the GPU is plugged into and/or other components on the board are damaged. If you have a different board to swap out and test..

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JayCroghan — Fri, 04 Apr 2025 07:41:35 GMT

I am taking it to the technician I purchased the system from tomorrow. They can try switching motherboards and cards and see if we can isolate the issue.

I will try the other options tonight after work. I tried with only one HMDI connected and needed to put my jacket over it to get it to heat up enough with only one monitor running for the issue to happen.

Funnily enough, if I put use GPU Tweak and only change fan speeds on the GPU to 100% the issue does not occur.

Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JohnM_Intel — Mon, 07 Apr 2025 21:45:07 GMT

Dear JayCrighan,

I hope you had the chance to review the information I emailed. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

John Sergio M.

Intel Customer Support Technician

Re: Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistan

AlHill — Mon, 07 Apr 2025 21:52:46 GMT

@JohnM_Intel What is the story on emailing answers and information? This is a public community and your answer/information should be posted for all to see.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

@n_scott_pearson

Re: Re:i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistan

JeanetteC_Intel — Wed, 09 Apr 2025 05:51:46 GMT

Hello AlHill,

We use private messaging to collect information that shouldn't be shared publicly, such as contact details or specific system information, for further discussion. If you have a similar issue you'd like to address, please create a new thread. This will enable us to concentrate on your specific concerns and offer more effective assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re: i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

JeanetteC_Intel — Wed, 09 Apr 2025 05:52:06 GMT

Hello JayCroghan,

JohnM_Intel has sent an email to collect some contact information for further discussion of the case. Once we have gathered the necessary details, we can resume the conversation in this thread.

Looking forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician