topic Re: Intel RMA Tray CPU Need help in Mobile and Desktop Processors

Intel RMA Tray CPU Need help

Bl4nk44 — Tue, 08 Apr 2025 14:34:11 GMT

My CPU is not running stably. I have the latest BIOS and the settings recommended by Intel. After checking my CPU numbers, it turned out that this is a tray CPU sold to system builders and resellers. I contacted the vendor and found out that they only offer a 24 month warranty and the warranty ended on February 28 for my CPU. What should I do now? I'm left with damaged hardware that doesn't work as it should and I don't know what I can do now.

Is it normal that Intel offers a 3 year warranty on this cpu and others may limit it to 2 years?

Re: Intel RMA Tray CPU Need help

AlHill — Tue, 08 Apr 2025 14:45:45 GMT

There is no warranty from Intel when purchasing a gray market OEM tray processor.

Intel only provides support and wasrranty only to the system manufacturer/OEM. So, you should contact your system manufacturer.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: Intel RMA Tray CPU Need help

Bl4nk44 — Wed, 09 Apr 2025 07:21:57 GMT

I asked my system manufacturer, I got the answer that they only give 24 months warranty which passed 2 months ago. My CPU is i9 13900K

Re: Intel RMA Tray CPU Need help

AlHill — Wed, 09 Apr 2025 10:51:19 GMT

Then, your warranty is expired.

Sorry.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]