topic Re:Xtu problems in Mobile and Desktop Processors

Xtu problems

JoeyG — Sun, 13 Apr 2025 16:19:31 GMT

Listen ive been using xtu for awhile. I'm very familiar with it. I just have an issue that baffles me and idk what to do. I e uninstalled it reinstalled etc. I just upgraded from a 13700k (no problems) to a 14900k. The first problem is the ai gets down to 2 seconds than ab error pops up and it won't work. Even set bios to default. Problem 2 and biggest proble.!! Plz help. There are no metric in the logging but memory..how the heck do I fix this plz help help help. The metric are the most important if the ai csnt be fixed

Re:Xtu problems

JeanetteC_Intel — Mon, 14 Apr 2025 02:45:44 GMT

Hello JoeyG,

Thank you for posting in Intel Communities.

I will investigate this issue internally and provide an update as soon as possible.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Xtu problems

RandyT_Intel — Tue, 15 Apr 2025 01:05:02 GMT

Hello JoeyG,

To help us better understand and resolve the issue you're experiencing, please confirm and follow these steps:

To clarify, did the issue begin after changing the processor to the 14900k? Is that correct? Please confirm.
Have you attempted a clean installation of XTU? If not, please follow the instructions in our article ""How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)" " for a clean setup.
Try loading your BIOS to its default settings and check if the issue persists. This can help rule out any configuration conflicts.

If the issue remains, please obtain the verbose logs so we can investigate further check the case for additional review. For guidance on how to retrieve the verbose logs, refer to our internal article "How to Get Verbose Log File for Intel® Extreme Tuning Utility (Intel® XTU)."

Once you have completed these steps, please let us know the results.

Thank you for your cooperation and patience.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Xtu problems

JeanetteC_Intel — Thu, 17 Apr 2025 23:23:08 GMT

Hello JoeyG,

Have you had an opportunity to look over the previous post?

Don't hesitate to contact us if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re:Xtu problems

JeanetteC_Intel — Mon, 21 Apr 2025 04:58:21 GMT

Hello JoeyG,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:Xtu problems

JoeyG — Mon, 21 Apr 2025 15:56:26 GMT

Don't close..ive been replying yb email and.7 days later got a no response email that I wasn't supposed to reply too...its still not working I d set bios to default numerous times to tey and get the ai working but rhe metrics or logging in the bottom still.deosnt work whatever u need I'll reply now cuz I know where to reply