topic Re: Re:14700k Freeze randomly in Mobile and Desktop Processors

14700k Freeze randomly

AshkanSp — Thu, 08 May 2025 16:13:08 GMT

Hello, I have a problem regarding freezing while playing or afk. After some time the computer just freezes and nothing happens. I have to turn it off and on again. I have updated all drivers, BIOS to the latest version.

MB - ASUS Z790 A prime
Processor - Intel i7-14700K
RAM - VENGEANCE 32gb 6000mhz
GPU - zotac GeForce RTX 4070ti
SUPER GAMING OC 12G
PSU- Cooler master 1200 atx

Re: 14700k Freeze randomly

AlHill — Thu, 08 May 2025 16:23:49 GMT

Make sure your memory is in spec:

Up to DDR5 5600 MT/s
Up to DDR4 3200 MT/s

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: 14700k Freeze randomly

AshkanSp — Thu, 08 May 2025 16:37:44 GMT

right now im using 4800 MT/s
XMP disabled

Re: 14700k Freeze randomly

AlHill — Thu, 08 May 2025 16:51:37 GMT

DDR5 or DDR4?

Still freezing or not?

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: 14700k Freeze randomly

AshkanSp — Thu, 08 May 2025 17:19:45 GMT

DDR5 , yes randomly some times

Re: 14700k Freeze randomly

AlHill — Thu, 08 May 2025 17:26:29 GMT

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

Re: 14700k Freeze randomly

AshkanSp — Thu, 08 May 2025 18:12:46 GMT

Thank you for your help. file uploaded here

Re: 14700k Freeze randomly

JeanetteC_Intel — Fri, 09 May 2025 05:20:23 GMT

Hello AlHill,

Thank you for the helpful guidance! I will handle it from here.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re:14700k Freeze randomly

JeanetteC_Intel — Fri, 09 May 2025 05:20:50 GMT

Hello AshkanSp,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information here:

1) Is this an out-of-the-box issue, or has the system worked before this issue started?

2) What were the recent changes made prior to the issue? (Hardware add-ons, software/application installations, OS and drivers updates, settings from BIOS changed, etc.)

3) Please share your Windows event logs from the Event Viewer.

Looking forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

Re: Re:14700k Freeze randomly

AshkanSp — Tue, 13 May 2025 09:41:22 GMT

hey , i just increased AC LL and DC LL and its fixed but cost alot performance drop , right now im waiting for new microcode and bios update

Re:14700k Freeze randomly

JeanetteC_Intel — Tue, 13 May 2025 21:02:46 GMT

Hello AshkanSp,

Thanks for letting me know about this update. I see that while the issue is resolved, performance is still a concern and requires attention. It's a smart decision to wait for the upcoming microcode, as Intel advises updating the BIOS to the latest version with microcode 0x12F or newer. I recommend contacting your motherboard manufacturer's support team for additional help.

Best regards,

JeanetteC.

Intel Customer Support Technician