topic Re:my cpu in Mobile and Desktop Processors

my cpu

LOR — Tue, 13 May 2025 12:51:46 GMT

i have been using my new pc 13700k for 2 months now it gives me blue screen and i havent overclock the cpu i hope you will help me how can i get a replacement .

P.s after i build my pc i did update my bios to the latest microcode 0x12b

Re:my cpu

DhannielM_Intel — Wed, 14 May 2025 05:11:39 GMT

Hello LOR,

Thank you for posting in the community. I have sent you an email, so please check your inbox at your earliest convenience. Thank you!

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:my cpu

DhannielM_Intel — Mon, 19 May 2025 02:30:55 GMT

Hello LOR,

I wanted to check if you've had a chance to see the email I sent you earlier. Please let me know your response by replying to it at your convenience.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re: my cpu

VARADHARAJAN — Mon, 19 May 2025 12:32:06 GMT

@LOR Now MB manufacturers have started releasing 0x12F microcode. Please ask your MB manufacturers.

Blue screen m,ay occured incompatible device drivers, say .dll and .sys files

Varadharajan k

Re:my cpu

DhannielM_Intel — Thu, 22 May 2025 02:52:16 GMT

Hello LOR,

I concur with @VARADHARAJAN's suggestion to update your BIOS to the latest version with the 0x12F microcode. I also appreciate @VARADHARAJAN's contribution to this thread. As I haven't received a response from you, I will proceed to close this inquiry. If you need further assistance, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician