topic Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install in Mobile and Desktop Processors

Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Slick8791 — Thu, 05 Jun 2025 18:26:12 GMT

I have made multiple attempts (4 or more) to do a clean install of Windows 11 Home 24H2 but keep having problems downloading the following Intel Apps from the MS Store:

1. Intel Graphics Command Center

2. Intel Rapid Storage Technology Application

3. Intel Application Optimization

Each time, for each app, I receive a message that says (Microsoft) is aware of the problem and displays error code 0x80070032. Nothing is downloaded or no attempt seem apparent that the application even tried to install. All other apps and software download and install without any issues. Only the Intel apps seem to have problems on 24H2. When I reinstalled Windows 11 23H2 all three apps download and install automatically and run without problems.

To emphasize, this is always on a clean install of Windows 11 24H2 NOT an in-place upgrade. All drivers are up to date. I have reverted back to 23H2 for now in hopes I can gain a better understanding what's going on.

System specs (all brand new):

Asus Z790 Dark Hero motherboard

Intel i9-14900K CPU

Asus ROG Strix RTX4080S-O16G GPU - Nvidia driver 576.28

Corsair DDR5 XMP II - 6200 MHz (64 GB)

Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Mike_Intel — Fri, 06 Jun 2025 03:14:22 GMT

Hello Slick8791,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

Using the same hardware and before the fresh OS installation, were you able to download these apps?
Have you also tried contacting Microsoft regarding this error?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Slick8791 — Fri, 06 Jun 2025 12:12:26 GMT

Hi Michael,

In answering to your questions:

1. Yes, but only on Win11 23H2. Doing the same thing (clean install of OS) I can download and use all three Intel Apps on older Windows versions but not on 24H2.

2. I did recently create this same post on Microsoft's Community support site:

https://answers.microsoft.com/en-us/windows/forum/windows_11-windows_store/intel-apps-will-not-download-from-ms-store-on/b769e06d-71e1-428d-afe4-7b84ef42e939

It is just odd behavior that everything is the same from hardware to installation steps to drivers used but only the Intel apps will not download using 24H2. Hoping to post here to see if anyone else has a similar experience.

Thanks for your help and feedback!

Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Mike_Intel — Mon, 09 Jun 2025 00:27:10 GMT

Hello Slick8791,

Thank you for the update.

Base on my initial checking, the issue or the error message is possible related to the OS or MS store.

Can you check the link below:

https://learn.microsoft.com/en-us/answers/questions/1331220/feature-update-to-windows-10-version-1809-error-0x

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Slick8791 — Tue, 10 Jun 2025 11:48:29 GMT

Thanks, Michael, but I'm not sure this is specific to my issue as I have no problem with any of the OS updates and all or any of the Store apps (except for the 3 Intel one noted above). Both Windows and MS Store application, driver and security updates all process smoothly.

Keeping in mind that it is a clean install from a blank hard drive, Windows 11 install, chipset and drivers updated, Windows updates applied, MS Store apps downloaded. No other software (Outlook, O365, OneDrive, etc.) has even been installed at this point. I tend to agree this appears to be more of a Microsoft end issue, but it just seems very odd that the system can't download your three apps from their Store. If it is an oddity specific to only me, then why does the same system work fine on 23H2, but those three apps do not like my same system on 24H2 with all else being equal (hardware, drivers, etc.)?

Just curious, are there PowerShell install scripts for these three apps that can be run on 24H2?

I do greatly appreciate your feedback and assistance!

Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Mike_Intel — Wed, 11 Jun 2025 23:10:29 GMT

Hello Slick8791,

Thank you for the update.

And based on the error that you provided saying that Microsoft is aware of the problem, they should have a guide for this since the apps are being installed using their installer.

And also, we are not getting high volume reports of this issue, that is why I am hoping and asking if you tried contacting Microsoft?

If not, can you also share Windows logs for me to check? I am not sure if Windows logs will get the installation errors in Microsoft stores, however I will also check that.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Slick8791 — Thu, 12 Jun 2025 19:03:06 GMT

Update: I did perform an in-place upgrade from 23H2 to 24H2 with no issues. All three apps seem to be working fine after the upgrade.

So, I think that is somewhat further proof that the issue is apparently only happening after a clean install of 24H2 afterwords the apps will not download from the MS Store.

I personally do not like to do in-place upgrades of an OS as too much garbage is left behind in the system. I'm hoping someone can provide possible PowerShell install scripts for those three apps...?

Re: Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Slick8791 — Fri, 13 Jun 2025 21:19:58 GMT

Update: This has been resolved! I performed another clean install, but this time left the Virtualized-based security Enabled throughout the installation. All three of the Intel Apps downloaded successfully.

My successful steps as follows:

1. Install OS (Local Admin account - no internet)

2. Install OEM drivers (e.g. Chipset, SATA, DTT, etc.)

3. Connected Internet

4. Applied all Windows Updates

5. MS Store updated and installed everything without a problem

One thing to note, the Intel Rapid Storage Technology Application app loads fine but keeps throwing this error message in the Event Log every time it is started:

Log Name: Microsoft-Windows-AppModel-Runtime/Admin
Source: Microsoft-Windows-AppModel-Runtime
Date: 6/13/2025 5:11:59 PM
Event ID: 207
Task Category: None
Level: Error
Keywords: DesktopAppXProcess

Description:
0x800702E4: Cannot create the process for package AppUp.IntelOptaneMemoryandStorageManagement_20.0.1021.0_x64__8j3eq9eme6ctt because an error was encountered while launching. [LaunchProcess]

I am not running any RAID configurations on the pc. Any ideas on what that error message is indicating or a possible fix for it?

Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Mike_Intel — Mon, 16 Jun 2025 00:44:45 GMT

Hello Slick8791,

Thank you for the update.

I am glad that the 3 applications are working fine, and this also means that the issue is related to the OS and its MS store.

For more information regarding this issue, it is best if you can contact Microsoft.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Mike_Intel — Wed, 18 Jun 2025 22:41:05 GMT

Hello Slick8791,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Intel Apps will not download from MS Store on new/clean Win11 24H2 install

Mike_Intel — Mon, 23 Jun 2025 22:25:29 GMT

Hello Slick8791,

I hope you are having a good day.

I am sending another follow up hoping that you are talking with Microsoft regarding the installation issue using the Microsoft store.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician