topic Re: USBXHCI Controller Error: Help in Mobile and Desktop Processors

USBXHCI Controller Error: Help

Jukem — Mon, 23 Jun 2025 18:45:48 GMT

I need some help. I have been to motherboard site redownloaded drivers from OEM site but randomly at least once a day all my USB ports drop connection. I believe this is due to the reset on stall by system. I have traced it back to the USB controller but cant find any more information other than Intel as the vendor ID

-------------------

USBXHCI Controller Error Encountered
Device Instance ID: PCI\VEN_8086&DEV_7A60&SUBSYS_50071458&REV_11\3&11583659&0&A0
Failure Reason: Set dequeue pointer failed during an attempt to clear stall on control endpoint.
Recovery Action: Reset
Bus Type: ParentBusTypePci
Major Version: 0x1
Minor Version: 0x20
PCI b.d.f: 0.20.0
PCI Vendor ID: 0x8086
PCI Device ID: 0x7A60
PCI Revision ID: 0x11
ACPI Vendor ID:
ACPI Device ID:
ACPI Revision ID:
Firmware Version: 0xFFFFFFFFFFFFFFFF
Instance Number: 0x0
Failure Parameter 3: 0x0
Failure Parameter 4: 0x0

-------------------

This is what I see in event viewer upon login:

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 144
P2: 1005
P3: fffff60f8538f720
P4: 0
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\USBXHCI\USBXHCI-20250622-2120.dmp
\\?\C:\WINDOWS\SystemTemp\WER-37422875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.08a818c6-3c28-4977-bab7-4e77d2897504.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1356a8cc-e382-40dc-b049-c83f59d720bc.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a7e85f5e-a629-4785-aaa1-29ab8d78dbea.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.29b32118-f449-48d9-88a2-81273605e331.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_144_f9341367803c29177d176a75373d87123ee603a_00000000_fdb3109f-6e63-4e82-8a10-3d94b55a8575

Analysis symbol:
Rechecking for solution: 0
Report Id: fdb3109f-6e63-4e82-8a10-3d94b55a8575
Report Status: 2051
Hashed bucket:
Cab Guid: 0

---------------------

Windows 11 Pro, fresh install...

Motherboard: z790 Aorus Elite X Wifi7 with latest BIO firmware F8E

CPU: i9-14900k, microcode 12F

RAM: G skill 6400 64GB, XMP1 used

GPU: RTX 5090 Gigabyte Aorus

Re: USBXHCI Controller Error: Help

pressed_for_time — Mon, 23 Jun 2025 20:45:56 GMT

If you go to Control Panel > All Control Panel Items > Power Options > Edit Plan Settings > Change Advanced Power Settings > USB Settings > USB selective suspend setting. USB selective suspend setting should be set to Disabled, if not set it to that and see if makes any difference.

If USB selective suspend setting is already set to Disabled the likely causes of this problem are USB cables, USB devices or an issue with the motherboard, in that order. There are USB cable connections between the motherboard and the case. Disconnect these connections one at a time and check for any change in the issue. Then do the same with any external devices. If there is no indication that USB connections and devices are the cause of the problem contact Gigabyte technical support for their advice.

Re: USBXHCI Controller Error: Help

Jukem — Mon, 23 Jun 2025 21:04:09 GMT

Thanks for the response and information. You are the first one to say anything in over two weeks!

Unfortunately, I have set the suspend setting to Disable, as well as, went and unchecked every USB device's power management boxto allow turnoff for power save.

I am currently in the process of disconnecting the USB cables one at a time. I haven't had luck yet.

I have a keyboard, mouse, and headphones on external ports.

Internally, I am using a SATA powered USB hub from NZXT. The devices utilizing the connection work so I wouldn't think its this.

Sent this to Gigabyte over 2 weeks ago...no response. This is a new system fyi. Thanks for the advice!

Re: USBXHCI Controller Error: Help

Jukem — Wed, 25 Jun 2025 02:49:03 GMT

After doing some research and using USB tree view, I have noticed that the USBXHCI can only handle 16 connections. I am currently at 15 devices connected. The error I noted earlier is in fact that controller itself so I am wondering if I throttled it when I put load on the computer from gaming. I am wondering if this is possible? I am planning on getting an additional PCIe card with additional USB ports with its own controller to test.