topic Re: INTEL 8400 3,00 GHRZ PROBLEMA CON IL RIAVVIO in Mobile and Desktop Processors

INTEL 8400 3,00 GHRZ PROBLEMA CON IL RIAVVIO

GPell1 — Mon, 04 Sep 2017 12:50:15 GMT

ciao a tutta la comunita ' il processore 8400 mi crea problemi con il riavvio di windows 10 pro 64 bit . mi spiego dal momento che riavvio il sistema operativo si spegne ma non si riavvia devo cliccare due volte il tasto power . ho provato con il processore e5500 e' funziona tutto benissimo nessun problema. la scheda madre e' la asus P5W DH DELUXE DIGITAL HOME BIOS AMERICAN MEGATREND aggiornato all'ultima versione diponibile.la mia domanda e' probabile processore danneggiato o ci potrebbe essere un opzione dal bios da settare anche se con e5500 dovrebbe essere lo stesso? grazie in anticipo

Re: INTEL 8400 3,00 GHRZ PROBLEMA CON IL RIAVVIO

idata — Mon, 04 Sep 2017 18:50:36 GMT

GAS1981: Thank you very much for joining the Intel® Processors communities. We are sorry to hear the processor is not working as expected.

Based on the information you gave us, it seems to be the problem could be related to the processor itself, since the PC with the Intel® E5500 processor works without any problems. In regard to your question, to make sure the BIOS is not the problem, please get into the BIOS and reset the BIOS setting to defaults, the processor should work just fine that way.

Please make sure the proper memory RAM for the processor is installed as you can confirm it on the link below:

http://ark.intel.com/products/33910/Intel-Core2-Duo-Processor-E8400-6M-Cache-3_00-GHz-1333-MHz-FSB http://ark.intel.com/products/33910/Intel-Core2-Duo-Processor-E8400-6M-Cache-3_00-GHz-1333-MHz-FSB

Additionally, I was looking for the latest BIOS version for this board in order to try a BIOS update, and I noticed that Windows® 10 is not listed as compatible with this board, so the problem could be related to that as well:

https://www.asus.com/us/Motherboards/P5W_DH_Deluxe/HelpDesk_Download/ https://www.asus.com/us/Motherboards/P5W_DH_Deluxe/HelpDesk_Download/

Another option to try to fix this problem will be to re-install Windows from scratch or to test the Intel® E8400 processor on a different board with Windows® 10 to confirm if it shows the same behavior.

In case you are interested in replacing the processor, you can verify with the place of purchase if they have the option to do that for you or if the processor is still under the Intel 3 years of warranty you can get in contact directly with them so they can further assist you with the replacement process:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

Any questions, please let me know.

Regards,

Alberto R

Re: INTEL 8400 3,00 GHRZ PROBLEMA CON IL RIAVVIO

idata — Mon, 11 Sep 2017 17:54:22 GMT

GAS1981: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

Alberto R

Re: INTEL 8400 3,00 GHRZ PROBLEMA CON IL RIAVVIO

GPell1 — Mon, 11 Sep 2017 19:23:15 GMT

good evening thanks for the assistance, regarding bios motherboard and general drivers are all up to date, for the processor unfortunately I can not do anything because it's a processor I bought through a desktop PC used time ago. at moments i can not do any trial of the processor because i do not have another motherboard to check if it's a problem between motherboard and cpuRegarding the memory I have installed I checked it is compatible and is the one described by intel, anyway thanks and good evening

Re: INTEL 8400 3,00 GHRZ PROBLEMA CON IL RIAVVIO

idata — Tue, 12 Sep 2017 18:49:33 GMT

GAS1981: You are very welcome. Thank you very much for letting us know that information and we are sorry to hear the problem persists.

Any other inquiry, do not hesitate in contact us again.

Regards,

Alberto R