topic Re:[XTU] can't save the profile in Mobile and Desktop Processors

[XTU] can't save the profile

tree1891 — Fri, 20 Jun 2025 05:25:20 GMT

Failed to add new profile: c System.FormatException: String was not recognized as a valid DateTime. at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles) at System.Convert.ToDateTime(String value, IFormatProvider provider) at Intel.Overclocking.SDK.Profile.ProfileHelperMethods.GetDatabaseProfile(XtuTuningProfile profile, Boolean isRename) at Intel.Overclocking.SDK.Profile.ProfileLibrary.AddProfile(XtuTuningProfile profile, String hashTag, Boolean isRename, Boolean overrideReserved)

v7.14.2.45

Short data: 2025-06-20 금

Re:[XTU] can't save the profile

Mike_Intel — Mon, 23 Jun 2025 03:35:06 GMT

Hello tree1891,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details:

What is the complete model of your processor and motherboard?
Was it working fine before?
If yes, what was the last change made in the system before the issue started?
What are the steps that you tried to fix the issue before creating this thread?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: [XTU] can't save the profile

tree1891 — Mon, 23 Jun 2025 03:43:19 GMT

Intel 8700K

Asus PRIME Z370-P II

Please check log attached. If you are not a bot, it will be clear.

It seems clear to me as well that the error is caused by an issue with date formatting.

Re:[XTU] can't save the profile

Mike_Intel — Wed, 25 Jun 2025 00:22:32 GMT

Hello tree1891,

Thank you for the update.

For me to further check this, please help provide the following.

Did you update the BIOS of your board to the latest?
Please help generate the SSU logs of your system for me to check the configuration. Please refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:[XTU] can't save the profile

tree1891 — Wed, 25 Jun 2025 01:56:20 GMT

Did you update the BIOS of your board to the latest?

No.

Re:[XTU] can't save the profile

Mike_Intel — Fri, 27 Jun 2025 00:42:31 GMT

Hello tree1891,

Thank you for reply.

Please help provide the SSU logs that I requested for me to further investigate the issue by checking the system configuration.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:[XTU] can't save the profile

tree1891 — Fri, 27 Jun 2025 10:09:08 GMT

Download link for Intel® System Support Utility for Windows* (Download SSU64.exe) does not work.

Re: Re:[XTU] can't save the profile

tree1891 — Fri, 27 Jun 2025 10:18:35 GMT

Please check attachment.

Re:[XTU] can't save the profile

Mike_Intel — Mon, 30 Jun 2025 02:12:28 GMT

Hello tree1891,

Thank you for the information provided.

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:[XTU] can't save the profile

Ernesto_C_Intel1 — Mon, 07 Jul 2025 11:17:38 GMT

Hi @tree1891,

I'm reaching out to you on behalf of my technician, Mike. I'm currently recreating the issue you've raised.

I'll provide you an update as soon as possible

Regards,

Ernesto C.

Intel Customer Support Engineer

Re: [XTU] can't save the profile

Mike_Intel — Thu, 10 Jul 2025 05:32:46 GMT

Hello tree1891,

I hope this message finds you well.

I just want to update you that we are actively trying to recreate the issue using the short date format that you are using but could not recreate the issue.

However, despite the simulation results, Intel is committed to assist you with the error message.

Kindly check the attached videos and tell me if the steps are the same.

Having said that, let me request for the screenshot below:

Time & Language > Language & region > Regional format

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: [XTU] can't save the profile

tree1891 — Thu, 10 Jul 2025 05:38:06 GMT

Re: [XTU] can't save the profile

tree1891 — Thu, 10 Jul 2025 05:43:05 GMT

Re:[XTU] can't save the profile

Mike_Intel — Tue, 15 Jul 2025 03:34:45 GMT

Hello tree1891,

Thank you for sending the screenshots.

Let me try this again in our lab and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:[XTU] can't save the profile

Mike_Intel — Sun, 20 Jul 2025 22:57:33 GMT

Hello tree1891,

I hope this message finds you well.

I am providing you an update regarding this issue that you reported. I tried to recreate the issue based on the information that you shared with us however, I could not recreate the issue.

Because of this, I need more time to try this again in our lab. I will investigate the issue further and provide an update on this thread as soon as I have one.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:[XTU] can't save the profile

Mike_Intel — Wed, 23 Jul 2025 03:04:19 GMT

Hello tree1891,

I hope you are having a good day.

Here is an update that I have for this inquiry:

I tried to recreate the issue several times but really could not recreate the issue. Based on our findings, this issue is an isolated case unique to your system. With this in mind, I want to suggest the following troubleshooting steps to further isolate the issue.

Completely remove XTU and reboot the system
Install latest XTU and try again
Set the OS locate and language to English and test
Reinstall a fresh pure OS and test again

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: [XTU] can't save the profile

tree1891 — Wed, 23 Jul 2025 03:15:42 GMT

Have you checked error log?

@tree1891 wrote:

v7.14.2.45

Short data: 2025-06-20 금

It shows error position.

If you want to know the string, you can modify app and try it on my pc.

Re:[XTU] can't save the profile

Mike_Intel — Mon, 28 Jul 2025 02:44:06 GMT

Hello tree1891,

Thank you for the update.

We have checked the error log that you provided. We have thoroughly tested the issue across multiple platforms by installing fresh installations of Windows 11 and 10, configured with the Korean language, and have followed the date format you shared with us. Unfortunately, we have been unable to recreate the issue. We appreciate the extensive troubleshooting you have already undertaken, and we kindly ask for your assistance in further isolating the problem by following these suggested steps.

Completely remove XTU and reboot the system
Install latest XTU and try again
Set the OS locate and language to English and test
Reinstall a fresh pure OS and test again

Please advise if you are able to conduct the isolation steps above.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:[XTU] can't save the profile

tree1891 — Mon, 28 Jul 2025 04:45:06 GMT

Please check again.

unit test

Re:[XTU] can't save the profile

Mike_Intel — Tue, 29 Jul 2025 05:04:34 GMT

Hello tree1891,

Thank you for providing these screenshots.

Before we proceed, let me ask because I need to document this. Have you tried to follow all the steps that I provided in my previous post?

Please provide some details on my last feedback and if there are any changes or improvements.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician