topic Re:Problem with Thunderbolt driver in Mobile and Desktop Processors

Problem with Thunderbolt driver

cetriolino — Thu, 02 Oct 2025 13:41:49 GMT

Good evening,
I've been having a problem with my motherboard X299 AORUS Gaming 9 from GIGABYTE and Windows 11.
I have a Gigabyte Alpine Ridge Thunderbolt3 THUNDERBOLT card to, which I have connected several peripherals (a sound card, a hard disk, etc), but as soon as I try to turn on these peripherals, they are not recognized after Windows 11 was installed.

I opened a support ticket with GIGABYTE support, and they had me update some drivers and the BIOS, but the problem persists.

In their latest response, they told me that:

"Sorry like last mail this motherboard X299 AORUS GAMING 9 by spec support up to Window 10 only. (no Window 11 driver), and could not help about this further.
Because we cannot get the drivers from Intel about the Intel chipset for Windows 11, and this issue is related on the driver."

Can you help me? Or do I have to throw away a motherboard from 2017 that I paid a lot of money for and that, if it weren't for this problem, would work perfectly?

Thank you very much.

Re:Problem with Thunderbolt driver

JezreelZ_Intel — Fri, 03 Oct 2025 08:06:15 GMT

Hi cetriolino,

Thank you for reaching out regarding your Thunderbolt™ Share functionality. To better assist you, could you please provide some additional information about your setup? This will help us identify any potential issues and guide you effectively:

Could you confirm if both PCs have Thunderbolt™ 4 or Thunderbolt™ 5 ports?
Are you using a Thunderbolt™ cable for the connection? If not, what type of cable are you using?
Have you ensured that both PCs have the latest Windows OS updates and drivers installed, including the Intel® Graphics driver version 0.101.4826 or higher?
Is at least one of your PCs or accessories clearly advertised to support Thunderbolt™ Share?
Have you downloaded and installed the Thunderbolt™ Share software on your Windows OS (11 or newer) PCs?
Can you verify if the hardware license is detected on one of the connected PCs or Thunderbolt™ accessories?

Your responses will help us pinpoint the issue and provide you with the necessary steps to ensure optimal performance with Thunderbolt™ Share.

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Jezreel Z.

Intel Customer Support Technician

Re: Problem with Thunderbolt driver

cetriolino — Fri, 03 Oct 2025 17:52:52 GMT

Hello Jezreel,

and thank you so much for your quickly response.

Last night I solved the problem in this way:

1.Downgrade the Bios to the 2018 version

2. Inside of the BIOS setup, navigate to the "Advanced" or "Peripherals" section to find and enable the Thunderbolt Controller or Discrete Thunderbolt Support setting.

This is work fine for me.

You can close the ticket.

Many thanks again

Re:Problem with Thunderbolt driver

JeanetteC_Intel — Mon, 06 Oct 2025 07:57:24 GMT

Hello cetriolino,

Thank you for the prompt response and for providing details about your solution.

I'm pleased to learn that rolling back your BIOS to the 2018 version and activating the Thunderbolt Controller settings successfully fixed the problem. This ticket will now be closed.

If you experience any additional issues in the future, please feel free to contact us by submitting a new support request, as this thread will no longer be actively monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician