topic Trouble with an intel 14th gen processor. in Mobile and Desktop Processors

Trouble with an intel 14th gen processor.

Emils — Mon, 29 Dec 2025 00:23:41 GMT

So I have tried to troubleshoot this one pc for entirely too long and I think I need to send the cpu in to be tested.

Re: Trouble with an intel 14th gen processor.

RandyT_Intel — Tue, 30 Dec 2025 02:55:19 GMT

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

Can you detail the specific issues you observed that point to a CPU fault?
What troubleshooting steps have you already performed, and what were the results?
Is the system still exhibiting errors after BIOS updates?
Have you made any software or hardware changes to the system recently?

I look forward to your response and am committed to resolving your issue promptly.

Best regards,

Randy T.

Intel Customer Support Technician

Re: Trouble with an intel 14th gen processor.

Emils — Thu, 01 Jan 2026 17:06:56 GMT

Ah yes, there's been no system changes, but it randomly stopped processing the websocket hashing to connect to some services online then the whole computer failed. Currently on my msi motherboard z790 p max wifi, the red light saying there's no cpu just stays lit. We replaced the ram and no luck.