CPU issue

Lin0115 — Sun, 08 Feb 2026 06:14:58 GMT

Hi
I wasn’t able to find the correct page to submit this inquiry, so I’m posting here for guidance.
I’m looking for some advice regarding a possible CPU issue.
I purchased a 14th Gen Intel CPU in 2024 to build my PC. Last year, the system started having problems. I went back to the store where I bought the parts, and we replaced all components except the CPU, but the issue was still not resolved.
After troubleshooting, the store believes the CPU is the cause of the problem. However, I no longer have the original box, so the store says they cannot replace it.
I do have purchase information
In this case, is it possible to request warranty support directly from Intel? Who should I contact, or what would be the recommended next step?

Thanks in advance for any help or guidance.

Re: CPU issue

LeonWaksman — Sun, 08 Feb 2026 08:18:13 GMT

Please read Check your warranty coverage and Warranty Policy for Intel® Boxed and Tray Processors

Leon

topic Re: CPU issue in Mobile and Desktop Processors

CPU issue

Re: CPU issue