topic Intel NPU Driver Install Error Code 8 in Mobile and Desktop Processors

Intel NPU Driver Install Error Code 8

Wininit — Tue, 18 Aug 2026 07:30:54 GMT

Hello, I am installing the Intel NPU computer driver and it shows error code 8. I have checked another post that mentioned the website address（ https://www.intel.com/content/www/us/en/support/articles/000099083/processors/intel-core-ultraprocessors.htmlerpm_id=18526968_ts1787037935375 ）But my Device Manager did not see Intel (R) AI Boost, there is scan information in SSU.

Re: Intel NPU Driver Install Error Code 8

Wininit — Tue, 18 Aug 2026 07:45:18 GMT

Wininit_0-1787039122081.png

Re: Intel NPU Driver Install Error Code 8

Wininit — Tue, 18 Aug 2026 07:45:58 GMT

There only a device named'Intel(R)Reserved Device'

Re:Intel NPU Driver Install Error Code 8

Nikhil_Intel — Wed, 19 Aug 2026 09:45:31 GMT

I understand that you are encountering Error Code 8 while installing the Intel® NPU driver, and that Intel(R) AI Boost is not visible in Device Manager.

To help resolve this issue, please follow the steps below:

Please download the latest NPU driver version 32.0.100.4841. Intel® NPU Driver - Windows*
Follow the steps in the installation link: How To Install or Update the Intel® NPU Driver

After completing the steps above, please let us know the outcome.

Thank you for your cooperation. I look forward to your update.

Re: Re:Intel NPU Driver Install Error Code 8

Wininit — Wed, 19 Aug 2026 10:07:01 GMT

I read the guide done but i didn't see Intel(R) AI Boost,i can't continue in step 1.

Re:Intel NPU Driver Install Error Code 8

Nikhil_Intel — Thu, 20 Aug 2026 16:24:10 GMT

To help me review your system hardware configuration and installed drivers, please generate and share the Intel® System Support Utility (SSU) logs from your system. (Network tab should be unchecked)

You can follow the instructions in the article below:

How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Once the SSU report is generated, please attach it to your reply email for further analysis.

I look forward to your response.