topic Re:I report general errors. in Gaming on Intel® Processors with Intel® Graphics

I report general errors.

Przemek770-16 — Tue, 01 Aug 2023 20:57:08 GMT

INTEL® ARC™ CONTROL KNOWN ISSUES:

Using Arc Control Studio capture with certain games may incorrectly generate multiple video files.
With Intel® Arc Control installed, systems may experience slightly higher than expected power consumption during system sleep or hibernate.
The Camera on-screen preview may incorrectly persist when switching between Desktop and Overlay modes.
The “Connector” type in the Display page may incorrectly show DP when using an HDMI display connection.
May observe “stream has already ended” pop-up after the power events with Capture/Highlights/Broadcast toggle on.

Re:I report general errors.

Alberto_R_Intel — Wed, 02 Aug 2023 19:10:22 GMT

Przemek770-16, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter.

In order for us to provide the most accurate assistance on this scenario and to try to find a possible solution for this subject, we just wanted to confirm a few details about your system:

What is the model of the Intel® ARC card you are using?

When did you purchase it?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Did the Arc Control Studio ever work fine before without showing the problems you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Could you please provide the name of a game(s) that is related to this situation?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:I report general errors.

Przemek770-16 — Thu, 03 Aug 2023 11:39:32 GMT

Thank you for your prompt replies these are general errors reported by users of ARC A750, 770 8GB and 770 16GB graphics cards.

And this is my Computer and so far I have not encountered these errors.

System: Windows 11 22H2 Pro 64-bit
Motherboard: MSI MAG B560M MORTAR WIFI
Processor: Intel® Core™ i9 11900F
Graphics card: Intel ARC A770 16GB Limited Edition
CPU cooling: be quiet! Dark Rock Pro 4 120/135mm
Chassis cooling: Cooler Master MF120 Halo 3-in-1
RAM: Kingston FURY 32GB (2x16GB) 3600MHz CL16 Renegade Black
Power supply: Chieftec Polaris 1250W 80 Plus Gold
GOODRAM 1TB M.2 PCIe Gen4 NVMe IRDM PRO drive - Operating system, applications, etc.
GOODRAM 512GB M.2 PCIe NVMe IRDM drive
GOODRAM 512GB 2.5 "SATA SSD IRDM PRO GEN. 2
Seagate BARRACUDA 2TB 7200obr. 256MB
WD GOLD 1TB 7200rpm drive. 128MB

Re:I report general errors.

Alberto_R_Intel — Thu, 03 Aug 2023 13:59:52 GMT

Przemek770-16, You are very welcome, thank you very much for providing that information.

We really appreciate you took the time to share the feedback, from different users, related to Intel® ARC control known issues. For Intel® all the comments and suggestions provided by all of our clients are very important. For that reason, I will send your remarks to the proper department for them to be aware of this scenario in order to keep improving the customer's experience while using Intel® products.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:I report general errors.

Przemek770-16 — Thu, 03 Aug 2023 19:53:50 GMT

Thank you.

Re:I report general errors.

Alberto_R_Intel — Thu, 03 Aug 2023 21:25:04 GMT

Przemek770-16, You are very welcome.

We are glad to help.

Regards,

Albert R.

Intel Customer Support Technician