topic Re: Re:Can't install new driver for Intel® Iris Xe Graphics card in Gaming on Intel® Processors with Intel® Graphics

Can't install new driver for Intel® Iris Xe Graphics card

Przemek770-16 — Wed, 16 Aug 2023 16:21:43 GMT

I have a problem because I can't install the new Iris Graphics 31.0.101.4644 driver for the Intel Iris Xe Graphics card.
It pops up a window small intela loads to 100% and then nothing.
I tried to turn on again and install again but nothing helped neither manual installation nor through Intel Driver & Support Assistant pops up an installation error red triangle exclamation mark and I tried through Intel Arc Control and nothing works and I am on the old driver version Intel® Graphics Driver 31.0.101.4577.
My Notebook model is MSI Prestige 14 Evo A11M-013PL
Please help.

Re:Can't install new driver for Intel® Iris Xe Graphics card

IsaacQ_Intel — Fri, 18 Aug 2023 18:57:28 GMT

Hello @Przemek770-16

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

As you can see on this article: General Information about Windows* DCH Drivers for Intel® Graphics: Intel recommends getting the graphics driver directly from your computer manufacturer. It's your OEM's responsibility to release a DCH driver to their own websites and to Windows Update.

So, the more updated graphics available for your PC model are the following according to your OEM website:

· Latest gfx OEM driver for Win 10: 27.20.100.9565

· Latest gfx OEM driver for Win 11: 27.20.100.9565

Also, to mitigate the issue present on IDSA, please try running the uninstaller tool and make a clean install of the app, then restart the computer.

And if you already want to install our latest generic driver, please, follow the instructions below:

· Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver 31.0.101.4644. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

In case the issue persists, please let us know and provide us with the following document:

· Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Re:Can't install new driver for Intel® Iris Xe Graphics card

Przemek770-16 — Sun, 20 Aug 2023 08:51:24 GMT

Hello, it is only with this version that I have a problem installing Intel® Graphics Driver 31.0.101.4644 because when I tried to install the driver version Intel® Graphics Driver 31.0.101.4578 Beta it installed without a problem and then I went back to the stable driver version Intel® Graphics Driver 31.0.101.4577 and it also installed without a problem.

Re:Can't install new driver for Intel® Iris Xe Graphics card

IsaacQ_Intel — Mon, 21 Aug 2023 13:59:46 GMT

Hello @Przemek770-16

Thank you for your reply.

Have you tried all the steps provided before?

Please let us know if you followed the given steps and whether they worked. If they did, inform us. If not, share the SSU report with us.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Re:Can't install new driver for Intel® Iris Xe Graphics card

Przemek770-16 — Mon, 21 Aug 2023 14:14:10 GMT

I have done everything you told me to do but nothing has worked for me so I am waiting for the new driver in September which I hope to install.

Re:Can't install new driver for Intel® Iris Xe Graphics card

IsaacQ_Intel — Mon, 21 Aug 2023 17:59:04 GMT

Hello @Przemek770-16

Thank you for your reply.

We understand that the troubleshooting steps above did not produce the desired results and we are sorry for any frustration this may have caused. Given your preference to wait for the driver release in September, we'd like to know if you'd like us to close this thread immediately. If the problem persists, you can choose to open a new thread or continue with this one. If you decide to continue, we will need your SSU. Alternatively, if you'd rather wait, please let us know and we'll close the thread accordingly.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Re:Can't install new driver for Intel® Iris Xe Graphics card

Przemek770-16 — Mon, 21 Aug 2023 19:00:18 GMT

Yes we are closing this thread I will wait for the new release of the driver September.
If it also would not install then I will let know.

Re: Re:Can't install new driver for Intel® Iris Xe Graphics card

Przemek770-16 — Mon, 21 Aug 2023 19:01:54 GMT

Thank you for your time on this matter and your help.

Re:Can't install new driver for Intel® Iris Xe Graphics card

IsaacQ_Intel — Mon, 21 Aug 2023 21:05:25 GMT

Hello @Przemek770-16

Thank you for your response.

We will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Thank you for your understanding.

Best regards,

Isaac Q.

Intel Customer Support Technician