topic NEW Intel Optimization Application Crashes Games in Gaming on Intel® Processors with Intel® Graphics

NEW Intel Optimization Application Crashes Games

GrobiKenobi — Tue, 07 Nov 2023 20:55:26 GMT

Z690 ASUS HERO - 14900k - 4090 GPU - DDR5 7200Mhz RAM:

Hey guys! Was wondering if anyone else is experiencing crashing in the games with the new intel tech (APO) for 14th gen CPUs. Getting constant crashing in Rainbow Six Siege (One of the two games supported) I've copied the Event Viewer log below. Not Overclocking the CPU and ran multiple ram tests on my XMP profile and it is stable.

ESIF(1.0.11401.38408) TYPE: ERROR MODULE: IPF TIME 39141639 ms
DPTF Build Version: 9.0.11401.38310
DPTF Build Date: Aug 21 2023 09:31:57
Source File: C:\jenkins\workspace\dptf\Src\DPTF\Sources\Policies\ApplicationOptimizerPolicy
ApplicationOptimizerPolicy.cpp @ line 304
Executing Function: ApplicationOptimizerPolicy :: onPolicylnitiatedCallback
Message: Unable to set mask for RainbowSix.exe -
DPTF Build Version: 9.0.11401.38310
DPTF Build Date: Aug 21 2023 09:31:57
Source File: C:\jenkins\workspace\dptf\Src\DPTF\Sources\Manager\EsifServices.cpp @ line 866
Executing Function: EsifServices:primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_PROCESS_AFFINITY_MASK [943]
ESIF Instance: 255
ESIF Return Code: ESIF_E_NOT_FOUND [3000]
Policy: Application Optimization Policy [0]

Re:NEW Intel Optimization Application Crashes Games

Jose_Intel — Thu, 09 Nov 2023 15:52:15 GMT

Hello @GrobiKenobi

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with Intel® Application Optimization, we will be more than happy to assist you.

Please answer the following:

· Was it working before?

· Have you tried setting the maximum supported RAM frequency 5600 MT/s?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the report from the Intel® Processor Diagnostic Tool

Best regards,

Jose B.

Intel Customer Support Technician

Re:NEW Intel Optimization Application Crashes Games

Jose_Intel — Tue, 14 Nov 2023 16:08:04 GMT

Hello GrobiKenobi

We hope you are doing fine.

Were you able to set the RAM clock speed at 5600 MT/s?

Let us know if you still need assistance by attaching the required reports.

Best regards,

Jose B.

Intel Customer Support Technician

Re:NEW Intel Optimization Application Crashes Games

Jose_Intel — Fri, 17 Nov 2023 15:15:37 GMT

Hello GrobiKenobi

We hope you are having a nice day.

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jose B.

Intel Customer Support Technician.