topic Re:Crash in fifa 23 in Gaming on Intel® Processors with Intel® Graphics

Crash in fifa 23

Nashebashzw — Tue, 21 Nov 2023 06:38:33 GMT

I recently updated my Intel iris xe gpu to 4953 and it has been crashing constantly, game is unplayable but on previous versions didn't face any problem. Please resolve

Re:Crash in fifa 23

Jose_Intel — Wed, 22 Nov 2023 17:02:20 GMT

Hello @Nashebashzw

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with Intel® Iris® Xe Graphics while playing FIFA 23, we will be more than happy to assist you.

Please answer the following:

· What is the game service distribution?

· What are the game resolution and settings?

· Does it show any error code?

· What was the latest known working driver?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

Re:Crash in fifa 23

Jose_Intel — Mon, 27 Nov 2023 14:27:09 GMT

Hello Nashebashzw

We hope you are doing fine.

Were you able to check the previous questions?

Let us know if you still need assistance by attaching the required reports.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:Crash in fifa 23

Nashebashzw — Tue, 28 Nov 2023 10:07:54 GMT

The game is available on Windows, PS4 and 5, Xbox X/S

Resolution for game is 1368 and at low setting with lock on 60 fps

At times it shows a direct x error whereby it says could not allocate enough memory and at times it just crashes

The previous working update was 4826. It crashes on 4953

I'm sorry I wasn't able to respond on time

Re:Crash in fifa 23

Jose_Intel — Tue, 28 Nov 2023 17:01:37 GMT

Hello Nashebashzw

Thank you for your response and the information provided.

Could you please provide us with the download link? (Steam, EA, etc).

Also, please download and run the Display Driver Uninstaller (DDU) and install the latest version 31.0.101.4972. If you see any error, please take a screenshot and attach it.

Please do not forget the previously requested reports.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:Crash in fifa 23

Nashebashzw — Wed, 29 Nov 2023 06:39:20 GMT

Okay. I'll get back to you once I've done that.

Thank you

Re: Re:Crash in fifa 23

Nashebashzw — Wed, 29 Nov 2023 09:26:10 GMT

I've now done these steps and I'm getting an error, could not allocate sufficient memory to complete the call

Re:Crash in fifa 23

Jose_Intel — Wed, 29 Nov 2023 18:31:22 GMT

Hello Nashebashzw

Thank you for the confirmation.

In order for us to better assist you, we require the information previously requested.

Please make sure to provide every piece of information. We will wait.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Crash in fifa 23

Nashebashzw — Thu, 30 Nov 2023 06:36:04 GMT

Please find attached below the reports you asked for

Re:Crash in fifa 23

Jose_Intel — Thu, 30 Nov 2023 18:06:37 GMT

Hello Nashebashzw

Thank you providing the information.

Please download and run the Display Driver Uninstaller (DDU) and install the latest driver provided by HP Intel High-Definition (HD) Graphics Driver.

Please document and screenshot any possible error.

Best regards,

Jose B.

Intel Customer Support Technician

Re:Crash in fifa 23

Jose_Intel — Tue, 05 Dec 2023 15:44:05 GMT

Hello Nashebashzw

We hope you are doing fine.

Were you able to perform the clean installation of the OEM driver?

Let us know if you still need assistance, please do not forget to attach any error or message you get.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:Crash in fifa 23

Nashebashzw — Wed, 06 Dec 2023 08:43:23 GMT

Yes I installed the driver from the given link, it was driver version 4032. And the game is now performing worse than it was on the other driver versions

Re:Crash in fifa 23

Jose_Intel — Wed, 06 Dec 2023 18:08:43 GMT

Hello Nashebashzw

Thank you for your reply.

Please provide us with the game download link. Also, if there is any specific way to trigger the issue, please let us know.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:Crash in fifa 23

Nashebashzw — Sat, 09 Dec 2023 05:03:47 GMT

The issue is triggered by playing a champions league match or any match with long cutscenes( derbies, same league matches or finals) because if I skip, it crashes if i don't skip it still crashes.

Re:Crash in fifa 23

Jose_Intel — Mon, 11 Dec 2023 18:47:04 GMT

Hello Nashebashzw

Thank you for providing that information.

Allow us to research this issue internally, as soon as we have any update we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

Re:Crash in fifa 23

Jose_Intel — Tue, 12 Dec 2023 15:56:20 GMT

Hello Nashebashzw

Thank you for patiently waiting.

Before we continue with our investigation, there’s a new driver version we would like to test. Please download the file from here: 31.0.101.5074

For the process, please use the Display Driver Uninstaller (DDU).

We will wait for the outcome.

Best regards,

Jose B.

Intel Customer Support Technician

Re:Crash in fifa 23

Jose_Intel — Fri, 15 Dec 2023 16:45:06 GMT

Hello Nashebashzw

We hope you are doing fine.

Were you able to clean install the driver 5074?

Let us know if you still need assistance.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:Crash in fifa 23

Nashebashzw — Fri, 15 Dec 2023 19:44:33 GMT

Yes. I've just installed it and ran the game and it still crashes on the same point. But I've now given up so you don't have to keep providing solutions. I'll try increasing my RAM since iris xe uses Shared GPU so hopefully that'll work

Re:Crash in fifa 23

Jose_Intel — Mon, 18 Dec 2023 16:46:31 GMT

Hello Nashebashzw

Thank you for letting us know.

We hope the issue gets resolved with more RAM.

Please keep in mind that this thread will no longer be monitored by Intel.

Best regards,

Jose B.

Intel Customer Support Technician