topic Re:Hola, tengo un Acer nitro 5 AN515-55-73U7 con mas de 90 grados por hacer cualquier cosa in Gaming on Intel® Processors with Intel® Graphics

Hola, tengo un Acer nitro 5 AN515-55-73U7 con mas de 90 grados por hacer cualquier cosa

Nato — Mon, 29 Jan 2024 19:21:17 GMT

Hola, el tema es el siguiente: desde hace unos meses se me actualizó el driver de intel y mi notebook comenzó a disparar temperaturas de mas de 90 a 99 grados por solo abrir una pagina web o hasta una simple carpeta (o cualquier tarea la verdad de las cosas), quisiera saber si alguien me puede ayudar por favor.

Cabe mencionar que le cambié la pasta termica, y tengo todos los drivers actualizados de la tarjeta de video y del notebook, formatie y nada, la temperatura sigue, y doy como dato importante la actualización de intel ya que fue lo unico que actualicé en ese momento y después de eso pasó de sus temperaturas normales de 55-80 grados maximo a estar con temperaturas muy variadas de 65-99 grados, 65 sin hacer nada y 99 por hacer cualquier cosa, y si juego se pega el notebook y bajan los fps de un tirón.
Pd: también menciono que en el plan de energía, si cambio el uso maximo del procesador de 100% a 99% funciona de 45 a 55 grados, el problema practicamente radica en el uso del 100% del procesador, ya que dejandolo al 100% tiene esas alzas de temperaturas de hasta 99 grados por hacer cualquier cosa pero necesito volver a dejarlo funcional al 100%, por favor aprecio toda ayuda.

Re:Hola, tengo un Acer nitro 5 AN515-55-73U7 con mas de 90 grados por hacer cualquier cosa

ACarmona_Intel — Fri, 02 Feb 2024 05:10:31 GMT

Hello Nato,

Thank you for posting in our community.

Tenga en cuenta que solo puedo apoyarlo en inglés. He utilizado herramientas de traducción web para traducir esta respuesta, por lo que puede haber una traducción incorrecta.

In order for me to isolate the issue and provide the best solution, kindly provide the following information:

Please provide the link to where you got the graphics driver that you used in your system update.
Where do you get or check your system temperature?
Are you using Software? Yes, please provide the name of the software.
Have you double-checked if you applied the thermal paste correctly?
- How to Apply Thermal Paste and How It Works
  - https://www.intel.com/content/www/us/en/gaming/resources/how-to-apply-thermal-paste.html
We do not have sufficient details about your hardware and software configuration to help you. Please run the SSU report and attach it here when you reply so we can check important details such as the OS build number, graphics driver version, errors logged in the system, etc.
- How to get the Intel® System Support Utility Logs on Windows*
  - https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
If you have taken any steps to fix this issue before contacting us, please give me those details so we don't repeat any unnecessary steps.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Hola, tengo un Acer nitro 5 AN515-55-73U7 con mas de 90 grados por hacer cualquier cosa

Nato — Fri, 02 Feb 2024 22:23:03 GMT

Hello @ACarmona_Intel

I attach images corresponding to my laptop with maximum CPU status at 100% and with 99% (I only opened the Chrome browser), I also use the CPUID HWMonitor program and installed the driver from Intel® Driver and Support Assistant.

Thank you for your attention, I will be attentive to your response.

Re:Hola, tengo un Acer nitro 5 AN515-55-73U7 con mas de 90 grados por hacer cualquier cosa

ACarmona_Intel — Mon, 05 Feb 2024 03:57:45 GMT

Hello Nato,

Thank you so much for the response.

Based on our research, here are the possible reasons why the issue that we have occurs:

Demanding applications
Multiple open browser tabs
Unresponsive programmes
Overclocking
Fan failure
Blocked air vents
Outdated software
Direct sunlight
Viruses or other malware

You have mentioned that the issue happens after updating the graphics driver on your system. In regards to that, we will try to install your graphics driver again using the Acer graphics driver or our Intel generic drives using the manual method.

Acer graphics driver update: Please go to the link provided below to update your Acer graphics driver, and if the issue still persists, try our Intel generic driver.

https://www.acer.com/us-en/support/drivers-and-manuals

Intel graphics driver update: Please use the manual method.

How to Install an Intel® Graphics Driver in Windows® 10 and Windows 11*

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html (Installation Method 2)

Intel® 7th–10th Gen Processor Graphics—Windows*

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

And by the way, we also advise you to please contact your system manufacturer, which is Acer, with regards to our issue as well as since they have already altered or customized the functions of your system.

Acer technical support: https://www.acer.com/my-en/support/index.html

Please also check out these pages because they are related to the issue that we have:

My laptop seems to be overheating. https://www.intel.com/content/www/us/en/support/articles/000060293/processors.html

What Is Throttling, and How Can It Be Resolved?https://www.intel.com/content/www/us/en/support/articles/000088048/processors.html#:~:text=Throttling%20is%20a%20mechanism%20in,that%20they%20need%20to%20monitor.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Hola, tengo un Acer nitro 5 AN515-55-73U7 con mas de 90 grados por hacer cualquier cosa

Nato — Wed, 07 Feb 2024 13:07:58 GMT

Hello again @ACarmona_Intel , I tried all the steps you left me but the problem still persists. Regarding the possible reasons why the problem may occur, I answer each of them:

Demanding applications: Only the browser and HWMonitor are open
Multiple open browser tabs: Only the default window is open
Unresponsive programmes: The notebook is new as from the factory, it was formatted a month ago. Here I want to leave more information: In a technical service they fix the problem (I took my laptop 3 times, I spent approximately 100DLS in total), they fixed the problem but then in automatic updates or with the updates of the Driver Assistant and Intel Technical Assistance, the driver was updated again and the problem returned, I asked the person in charge what was the problem? and they only told me "you just had to format it", but since they made money every time I took the laptop to their premises, I suppose they would never tell me what the problem was, but at least I know that formatting it will solve it. The issue is that if I format it it doesn't fix it, then it must be a driver issue, and this is where I don't know how to solve it.
Overclocking: It is not overclocked
Fan failure: The fans are in perfect condition.
Blocked air vents: I use the notebook with a fan base or I leave the notebook at a height for good ventilation
Outdated software:I mention again that I believe the problem is with the Intel driver, since its update causes high temperatures when having the Processor Power Management in Maximum Processor State at 100%, since before updating it it did not cause the problem.
Direct sunlight:I use it inside the house without direct sunlight
Viruses or other malware: The overheating occurs since the driver was updated, whether it was recently formatted or how it is now with only the Chrome browser installed and HWMonitor

I add images of the Intel® Driver and Support Assistant:

I want to thank you again for following my case and insisting on your help, I hope you can help me solve this problem that has had me with a headache for months, thank you so much.

Re:Hola, tengo un Acer nitro 5 AN515-55-73U7 con mas de 90 grados por hacer cualquier cosa

ACarmona_Intel — Thu, 08 Feb 2024 03:37:32 GMT

Hello Nato,

Thank you for the detailed response.

Please try to disconnect your discrete graphics card, which is NVIDIA, and check if the issue still persists.

Furthermore, if the issue still persists, please contact your system manufacturer to understand the system’s normal operating temperature range and to report any unexpected behaviour of the system.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician