topic Re: Re:firmware files might be missing for the i915 kernel module in Gaming on Intel® Processors with Intel® Graphics

firmware files might be missing for the i915 kernel module

Processor — Wed, 18 Oct 2023 09:59:13 GMT

Can any body help me solve this (running on kali linux)

update-initramfs: Generating /boot/initrd.img-6.5.0-kali2-amd64
W: Possible missing firmware /lib/firmware/i915/mtl_huc_gsc.bin for module i915
W: Possible missing firmware /lib/firmware/i915/mtl_guc_70.bin for module i915

Re:firmware files might be missing for the i915 kernel module

IsaacQ_Intel — Wed, 18 Oct 2023 15:40:47 GMT

Hello @Processor

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1. What is the issue exactly, does it only give you that error?

2. Are you running the latest stable kernel version?

We must let you know that we only have drivers for ARC, 11th, 12th, 13th - Intel® Arc™ Graphics Driver - Ubuntu*.

Additionally, in order to facilitate more extensive research, we will need access to the SSU report.

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re:firmware files might be missing for the i915 kernel module

IsaacQ_Intel — Mon, 23 Oct 2023 14:13:38 GMT

Hello Processor

We hope you are doing fine.

Were you able to check the previous post?

Please answer our questions, What is the issue exactly, does it only give you that error? Are you running the latest stable kernel version? And provide us with the SSU.

Also as we said before, we only have drivers for ARC, 11th, 12th, 13th - Intel® Arc™ Graphics Driver - Ubuntu*.

Let us know if you still need assistance. Otherwise, we will close the thread.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re:firmware files might be missing for the i915 kernel module

IsaacQ_Intel — Thu, 26 Oct 2023 14:43:17 GMT

Hello Processor

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.

Re: Re:firmware files might be missing for the i915 kernel module

Sadimahmud — Fri, 03 May 2024 13:46:36 GMT

i am getting the same message in my laptop.My cpu is Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz.Now i am useing kalilinux.My gpu often crsh after i placed mtl_huc_gsc.bin & mtl_guc_70.bin in i915 directory.then i removed them from the directory.Now what should i do.should i just ignore this missing message...???

Re: firmware files might be missing for the i915 kernel module

AlHill — Fri, 03 May 2024 13:53:22 GMT

@Sadimahmud

You should update your hardware to something 11th gen or later. You are running a 1st gen cpu. That is 14 years old and no longer supported.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]