topic Re: The game Nioh2 has a very low frame count in complex game scenarios in Gaming on Intel® Processors with Intel® Graphics

The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Sat, 30 Mar 2024 00:38:08 GMT

1.The game Nioh2 has a very low frame count in complex game scenarios，

2.There will be broken frames and very low frame counts if playing online.

3.There will be severe slow motion in complex game scenes.

I hope you can solve these problems as soon as possible. I have faith in you guys.

It is hoped that Nioh players in the community who have the same problem will reflect the problem together and strive for an early solution. Mouth and wish you all a happy game.

Re:The game Nioh2 has a very low frame count in complex game scenarios

ACarmona_Intel — Tue, 09 Apr 2024 09:04:41 GMT

Hello Maluluku,

Thank you for posting in our Intel communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

When did the issue start, and have you made any changes that might cause the issue?
Was the game working fine before?
Is Nioh 2 the only game this is having an issue with?
What troubleshooting have you already tried? so we can avoid repeating them.
Please generate an SSU report to help me further analyse important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Thu, 11 Apr 2024 05:31:59 GMT

1.When did the issue start, and have you made any changes that might cause the issue？
A: I started playing the NIHO2 game with the A770 (16G) (2023.10.20). I didn't make any changes that caused the problem, the only change was changing the graphics card from the GTX1660s to the ACR770. I replaced the I5-9400FCPU with the r7 5700x. When I used the previous hardware (I5-9400f GTX1660s) to play NIOH, these issues did not occur.ps: The windows operating system is upgraded from 10 to 11ps：windows系统从10升级到了11
2.Was the game working fine before？
A: It was fine before switching to the A770.3.Is Nioh 2 the only game this is having an issue with？
A: And of course NIOH1, which has the same problem. But other games don't have these problems.
4.What troubleshooting have you already tried? so we can avoid repeating them.
A: I tried to reduce the quality of special effects, particle effects, and detail of character modeling. I've also locked the game's frame count (60fps 120fps) and even used mods to reduce the lighting effects. But it didn't work.
5.ssu
A.I have sent you the ssu file via email

Re: Re:The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Thu, 11 Apr 2024 05:36:26 GMT

1.When did the issue start, and have you made any changes that might cause the issue？
A: I started playing the NIHO2 game with the A770 (16G) (2023.10.20). I didn't make any changes that caused the problem, the only change was changing the graphics card from the GTX1660s to the ACR770. I replaced the I5-9400FCPU with the r7 5700x. When I used the previous hardware (I5-9400f GTX1660s) to play NIOH, these issues did not occur.ps: The windows operating system is upgraded from 10 to 11
2.Was the game working fine before？
A: It was fine before switching to the A770.
3.Is Nioh 2 the only game this is having an issue with？
A: And of course NIOH1, which has the same problem. But other games don't have these problems.
4.What troubleshooting have you already tried? so we can avoid repeating them.
A: I tried to reduce the quality of special effects, particle effects, and detail of character modeling. I've also locked the game's frame count (60fps 120fps) and even used mods to reduce the lighting effects. But it didn't work.
5.ssu
AI have sent you the ssu file via email

Re: Re:The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Thu, 11 Apr 2024 08:43:43 GMT

Can you tell me which mailbox the ssu file is sent to？

Re:The game Nioh2 has a very low frame count in complex game scenarios

ACarmona_Intel — Tue, 16 Apr 2024 03:44:01 GMT

Hello Maluluku,

Thank you so much for the response and for providing the necessary details that we have requested.

You may use the "Drag and drop here or browse files to attach" features of the community website to attach the file.

I'll look into the issue that we have after you provide the SSU.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Wed, 17 Apr 2024 12:58:13 GMT

I posted the ssu file to another post in this community with the same title.Please check it out

Re: Re:The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Sat, 20 Apr 2024 10:23:56 GMT

OK I sent you the file and thank you for your kind help

Re:The game Nioh2 has a very low frame count in complex game scenarios

ACarmona_Intel — Thu, 25 Apr 2024 10:02:38 GMT

Hello Maluluku,

Thank you so much for the response.

We have checked your SSU, and you are still using the driver version 31.0.101.5382.

In regards to this, please try to clean Install your graphics driver using DDU, then install our new release driver, which is driver 31.0.101.5444.

By the way, have you already enabled the resizable bar? If not, please enable it, as it enhances the GPU performance. You may follow the instructions in this article on how to enable the resizable bar.

What Is Resizable BAR, and How Do I Enable It?

For your reference, you may also check out this link:

Lag and Low FPS Performance While Playing Games Using Intel® ArcTM Graphics

If the issue still persists after trying out the troubleshooting steps that we have provided, please let me know so we can raise our case with our engineers and get further assistance from them.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Fri, 26 Apr 2024 01:32:38 GMT

I have updated the latest driver and enabled Resizable BAR, and the situation has not improved.nioh2 has very low frame count in complex game scenarios, especially when there is a rainy day in the game such as DLC1.

Re:The game Nioh2 has a very low frame count in complex game scenarios

ACarmona_Intel — Thu, 23 May 2024 07:32:33 GMT

Hello Maluluku,

I'm truly sorry for the late response.

I will now raise our case with our engineers, and once they have provided the update, I will immediately post it in this thread.

Thank you so much for your patience and understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:The game Nioh2 has a very low frame count in complex game scenarios

ACarmona_Intel — Tue, 28 May 2024 10:27:24 GMT

Hello Maluluku,

We sincerely appreciate your patience while you waited for our response.

The game is available on both Steam and Epic; may we know where you purchased the game from?

Furthermore, please update to the latest Arc driver, v101.5522, and let us know the result.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:The game Nioh2 has a very low frame count in complex game scenarios

NormanS_Intel — Fri, 31 May 2024 16:44:55 GMT

Hello maluluku,

I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

Re: The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Mon, 03 Jun 2024 12:51:41 GMT

Thanks for your response. As before, the problem is not solved.I bought the game on steam

Re:The game Nioh2 has a very low frame count in complex game scenarios

ACarmona_Intel — Wed, 05 Jun 2024 09:20:05 GMT

Hello Maluluku,

Again, we wanted to check if you had the chance to review the information we posted. Please let us know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Carmona A.

Intel Customer Support Technician

Re: The game Nioh2 has a very low frame count in complex game scenarios

maluluku — Wed, 05 Jun 2024 15:25:22 GMT

Recently, I have time to check my email once a day in order to reply to you

Re:The game Nioh2 has a very low frame count in complex game scenarios

ACarmona_Intel — Thu, 06 Jun 2024 13:03:47 GMT

Hello Maluluku,

We have not heard back from you, so we will close this enquiry now. For additional information, please submit a new question, as this thread will no longer be monitored.

By the way, you may also contact the game developers for further assistance.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician