topic APO - Games Missing in APP in Gaming on Intel® Processors with Intel® Graphics

APO - Games Missing in APP

mZ68 — Wed, 20 Nov 2024 12:48:47 GMT

@JedG_Intel
I have games not showing up in APO. I have Cyberpunk 2077 and Shadow of the Tomb Raider not showing in the app.
I'm running a 14900K with the latest drivers and BIOS. The DTT driver is 11703.
What else is needed to get the games to show??

Thank you

Re:APO - Games Missing in APP

Earl_Intel — Thu, 21 Nov 2024 06:08:37 GMT

Hi mZ68,

Thank you for posting in the communities!

Upon checking on the specs of your system, looks like your processor supports Intel Application Optimization.

You can check this links for your reference:

No worries, I will further check on this issue that you brought up.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

Re: APO - Games Missing in APP

mZ68 — Thu, 21 Nov 2024 12:07:56 GMT

Scanned system.

Re:APO - Games Missing in APP

Earl_Intel — Fri, 22 Nov 2024 05:50:36 GMT

Hi mZ68,

Thank you for providing your Intel SSU logs, I will further check on this issue.

I will provide an update on this case as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician.

Re: Re:APO - Games Missing in APP

Satch — Sat, 23 Nov 2024 22:11:53 GMT

Bonjour,

merci de faire une demande auprès de l’équipe de développement du logiciel APO, vos processeurs en l’état sont loin derrière AMD.

dans l’attente de votre réponse

cordialement

Re:APO - Games Missing in APP

Earl_Intel — Tue, 26 Nov 2024 07:08:45 GMT

Hi mZ68,

To further investigate this issue, is Intel Application Optimization is available on the BIOS and is it Enabled.

Additionally, can you provide the Intel DTT driver version visible in the Device Manager. For reference, you can check the "How to Enable Intel Application Optimization on MSI Motherboards" article from MSI.

If the driver is outdated, you can download and install the latest version from the MSI website.

Here is the link to the driver: MPG Z790I EDGE WIFI (https://www.msi.com/Motherboard/MPG-Z790I-EDGE-WIFI/support#driver)

To download the driver, select "Other Drivers" and look for Intel Dynamic Tuning Technology to download it.

If the issue persists, please inform us.

Best regards,

Earl E.

Intel Customer Support Technician.

Re: APO - Games Missing in APP

mZ68 — Tue, 26 Nov 2024 11:49:25 GMT

Yes, it's enabled in the BIOS.
Drivers, I've tried 11405 through 11703 and get the same results. Currently running 11701.

Re:APO - Games Missing in APP

Earl_Intel — Mon, 02 Dec 2024 02:13:45 GMT

Hi mZ68,

Thank you for sharing this information, I will further check on this.

I will provide an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician.

Re: Re:APO - Games Missing in APP

mZ68 — Thu, 05 Dec 2024 00:11:19 GMT

Any updates on this, Earl E.?

Thank you

Re:APO - Games Missing in APP

Earl_Intel — Fri, 13 Dec 2024 00:53:17 GMT

Hi mZ68,

Thank you for patiently waiting.

Even when classified under Advanced Mode in the Intel® Application Optimization List of Games, some games might not be visible in the Intel® Application Optimization user interface. The compatibility and performance enhancement requirements unique to your processor and system setup are probably the reason why a certain game is not displayed in your Intel® Application Optimization interface.

Source link: Game Visibility in Intel® Application Optimization

Best regards,

Earl E.

Intel Customer Support Technician

Re: APO - Games Missing in APP

mZ68 — Fri, 13 Dec 2024 02:52:03 GMT

So, in your reply it's stated ",,,probably the reason,,,". This is not a definitive answer nor a fix.

Intel APO is one of the selling points of the 14900K, even in the description of APO it's stated "Intel recommends Intel® Application Optimization for 14th Gen Core Platforms or newer", and us customers expect this to work! We paid for it!

Sounds like Intel is back peddling on it because the 14th gen is outperforming the newer Core Ultra 9, especially with gaming. That problem shouldn't rest on the customer, we should get what was sold to us!

Seeing others here asking for help/fix with the same issue, but all we get is the same canned answers and no resolution.
Nothing personal Earl E., but can we get someone from Intel to give us some real answers with a fix and not just quotes from support articles?

Thank you

Re: APO - Games Missing in APP

Satch — Tue, 17 Dec 2024 07:09:44 GMT

They take us for newbies, but one thing is certain, they are not professionals, except in marketing to communicate false information to the press about the performance of their processors.
You want to double your FPS, buy an AMD, I would like to know that before...

bye bye Intel

Re:APO - Games Missing in APP

DhannielM_Intel — Tue, 24 Dec 2024 04:03:35 GMT

Hello mZ68,

Thank you for sharing your thoughts on this matter. I understand your perspective. The games listed on the APO are those that identified during our investigation as being optimized for this specific processor, which is why it were published. Although this was mentioned in an earlier reply, I will include it again here for visibility: Intel® Application Optimization List of Games. To provide you with a more concrete explanation, allow me to further check this internally.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:APO - Games Missing in APP

Earl_Intel — Fri, 27 Dec 2024 03:04:42 GMT

Hi mZ68,

I appreciate you waiting patiently.

Please see Game Visibility in Intel® Application Optimization. It explains that not all processors will show all the titles listed in advanced mode. Only games that show some uplift will show up in the list. Most of the games added are geared towards the latest Arrow Lake processors. However, even then, the overall configuration will be vary on the results. If APO does not detect optimization, it will not include a game in the UI.

In Intel® Application Optimization List of Games, under the note: "Default enabled list may vary by platform/processor generation", not all games will show for all configurations. Titles will only show when some optimization is identified.

Best regards,

Earl E.

Intel Customer Support Technician

Re: APO - Games Missing in APP

mZ68 — Tue, 31 Dec 2024 03:11:51 GMT

Can we please get a list of what games are supported by specific Intel Desktop processors used with 40xx series Nvidia graphics cards.
There's only 8 Desktop 'Verified processors supported by Intel Application Optimization' per the Intel Application Optimization Overview.(Article ID 000095419) So the list should be pretty easy to produce.

Thank you

Re:APO - Games Missing in APP

Earl_Intel — Fri, 03 Jan 2025 08:24:45 GMT

Hi mZ68,

Thank you for your response.

I will check on this internally with my team, I will see want I can do.

I'll post an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

Re:APO - Games Missing in APP

Earl_Intel — Wed, 08 Jan 2025 01:26:45 GMT

Hi mZ68,

Thank you for patiently waiting.

We do not maintain a dedicated list of games supported by specific processors. Game performance and optimization are influenced by several factors, such as the overall system configuration, which includes system memory, memory speed, the number of populated memory channels, and the type of graphics card. Some graphics card models may have faster GPUs and memory. If a game does not appear in the Intel Application Optimization UI, it means there is no specific optimization available for that setup. However, Intel regularly assesses new game titles for potential support, which may be added through post-launch updates.

Let me know if you have other concerns.

Best regards,

Earl E.

Intel Customer Support Technician

Re:APO - Games Missing in APP

Earl_Intel — Tue, 14 Jan 2025 02:27:39 GMT

Hi mZ68,

Just checking if you had the chance to review the previous post that I provided regarding to your concern.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:APO - Games Missing in APP

mZ68 — Tue, 14 Jan 2025 03:45:06 GMT

Yes I did. Just more regurgitated answers and NO FIX.

Seems Intel has dropped the ball, again.
Between false APO marketing and the latest processor being out performed by the previous gen.

I'll be going back to AMD and recommending AMD to my customers as well.

But thanks for your time.

Re: APO - Games Missing in APP

MDK_pt — Mon, 20 Jan 2025 18:13:20 GMT

come on Intel just enable the games you showed lets update the APO app, the 200 series core ultra are DOA (they are dead) at least let them die with honor.

I have a 14900KS did not buy the new 285K becouse its just a inferior CPU to the 14000 gen.

update the app so the 12000 / 13000 /14000 gen users can take advantage

cheers

topic APO - Games Missing in APP in Gaming on Intel® Processors with Intel® Graphics

APO - Games Missing in APP

Re:APO - Games Missing in APP

Re: APO - Games Missing in APP

Re:APO - Games Missing in APP

Re: Re:APO - Games Missing in APP

Re:APO - Games Missing in APP

Re: APO - Games Missing in APP

Re:APO - Games Missing in APP

Re: Re:APO - Games Missing in APP

Re:APO - Games Missing in APP

Re: APO - Games Missing in APP

Re: APO - Games Missing in APP

They take us for newbies, but one thing is certain, they are not professionals, except in marketing to communicate false information to the press about the performance of their processors.You want to double your FPS, buy an AMD, I would like to know that before...

Re:APO - Games Missing in APP

Re:APO - Games Missing in APP

Re: APO - Games Missing in APP

Re:APO - Games Missing in APP

Re:APO - Games Missing in APP

Re:APO - Games Missing in APP

Re: Re:APO - Games Missing in APP

Re: APO - Games Missing in APP

They take us for newbies, but one thing is certain, they are not professionals, except in marketing to communicate false information to the press about the performance of their processors.
You want to double your FPS, buy an AMD, I would like to know that before...